Airtime Player Status

Last Updated on 2019-07-25 by Global Eagle Entertainment

I have a problem with Airtime Player

Are you having issues? Select the issue you are having below and provide feedback to Airtime Player.

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⚠️ Most reported problems ⚠️

Photo/Video

100.0%

24 hour clock ⏰

- Some users experienced issues with dropped movies or disconnections

- Reliance on aircraft WiFi can cause problems

- Some users may not find the entertainment options to their liking

Common Airtime Player Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Airtime Player network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Airtime Player App
1. On android, goto Settings » Airtime Player » click [Force Stop]

Clear Airtime Player App Cache and Data:
1. On android, goto Settings » Apps » Airtime Player » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Airtime Player.

On android, goto Settings » Apps or Manage Apps tab.
Click Airtime Player » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Airtime Player » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Airtime Player

E-Mail: MobileAppSupport@wnco.com

Website: 🌍 Visit Southwest Airlines Website

Privacy Policy: https://mobile.southwest.com/privacy-policy

Developer: Southwest Airlines

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