Airtime Player app not working? crashes or has problems?

Airtime Player Status

Last Updated on 2019-07-25 by Global Eagle Entertainment

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Photo/Video

100.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Airtime Player Problems 😠👌🔥

- Some users experienced issues with dropped movies or disconnections

- Reliance on aircraft WiFi can cause problems

- Some users may not find the entertainment options to their liking

Have a Problem with Airtime Player? Report Issue

Common Airtime Player Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Airtime Player app on iOS and Android devices. Solve all Airtime Player app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Airtime Player iPhone Issues and Solutions

Airtime Player iOS app crashes, not working, errors
Airtime Player iOS app network issues
Airtime Player on iOS has black/white screen

Airtime Player Android App Issues and Solutions

Airtime Player has errors/crashing/not working
Airtime Player server network connectivity issues
Airtime Player has black screen

Airtime Player iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Airtime Player app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Airtime Player app crashes or not working on Iphone (iOS):

Close and restart the Airtime Player app on iPhone
Update Airtime Player app to the Latest Version for iOS
Uninstall and reinstall Airtime Player iPhone app
Update your iPhone to the latest iOS version

Fix Airtime Player on iPhone unable to connect to server/internet connection issues::

To resolve Airtime Player network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Airtime Player black/white screen (blank screen) on iPhone:

Follow the Airtime Player iOS app troubleshooting guide Here →

Airtime Player Android App Issues and Solutions

Fix Airtime Player not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Airtime Player app issues:

Force Stop the Airtime Player App
1. On android, goto "Settings" » click Airtime Player app. » click "Force Stop".

Update Airtime Player to the latest version on PlayStore

Clear Airtime Player App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Airtime Player app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Airtime Player.

Fix Airtime Player unable to contact server/ Airtime Player internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Airtime Player » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Airtime Player » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Airtime Player on android.

Solve Airtime Player black/white screens issue on Android:

Follow the Airtime Player android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Global Eagle Entertainment, developers of Airtime Player.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Southwest Airlines Website

Privacy Policy: https://mobile.southwest.com/privacy-policy

Developer: Southwest Airlines

About this app

Airtime Player is a video player application created for in-flight entertainment that allows passengers to watch digitally-protected videos during their flight. The application is required to watch content streamed from the airline’s entertainment portal and must be downloaded prior to boarding.