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Company Name: Global Eagle Entertainment
About: Global Eagle is a content distribution platform providing in-flight video content, and information
services to the airline industry.
Headquarters: Westlake Village, California, United States.
Airtime Player Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: MobileAppSupport@wnco.com
Website: 🌍 Visit Southwest Airlines Website
Privacy Policy: https://mobile.southwest.com/privacy-policy
Developer: Southwest Airlines
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4 Most reported problems 😔💔
I fly southwest and for many many years have used the airtime player app to watch tv and free movies.. About 2 years ago when I open it on my iPad, it only opens up and about 1/4 th of the screen. I can not make it open to full screen. I have deleted the airtime and the southwest app and reinstalled them several times but it has changed nothing. Any help would be greatly appreciated!!
Completely useless app stole my money
by Technicia
Installed latest version before flight. Ran their test to ensure that the sw portal could play a video in airtime and it was successful. Purchased movie and it would not play. Airtime would spin for a couple minutes and then either close itself or show a message about drm. Can't play the movie nor refund my purchase. I'll see if I can dispute the charge through PayPal.
Doesn’t work
by Disatisfied Passenger
Hard to review something that doesn’t work. It has been down loading for 40 minutes on iPad with all latest updates. Have paid $13 so far (WiFi plus movie) and battery is running out, and no movie. Southwest should realize that it is creating more ill will than it engenders.
Useless
by Blmdub
The only option I have (literally) when I open the app is to “Access the portal,” which takes me to the Southwest website, where I can’t choose a movie because I “need the Airtime Player app to watch Movies” and gives me no options whatsoever (or TV shows).
Have a Problem with Airtime Player? Report Issue
Why should I report an Issue with Airtime Player?
- Pulling issues faced by users like you is a good way to draw attention of Airtime Player to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Airtime Player customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Airtime Player.
