Contact Airtime Player Support
Published by Global Eagle Entertainment About: Airtime Player is a video player application created for in-flight entertainment
that allows passengers to watch digitally-protected videos during their
flight.
The application is required to watch content streamed from the
airline’s entertainment portal and must be downloaded prior to boarding.
How to Contact Airtime Player Customer Service/Support
Listed below are our top recommendations on how to get in contact with Airtime Player. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Airtime Player. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: Global Eagle ™
E-Mail: [email protected]
Website: Visit Airtime Player Website
57.89% Contact Match
Developer: Airtime Media Inc.
E-Mail: [email protected]
Website: Visit Airtime Media Inc. Website
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Get Pricing Info for Global Eagle EntertainmentContact Global Eagle Entertainment! Or Contact Support
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Reported Issues: 4 Comments
By Mike Meyers
2 years agoI fly southwest and for many many years have used the airtime player app to watch tv and free movies.. About 2 years ago when I open it on my iPad, it only opens up and about 1/4 th of the screen. I can not make it open to full screen. I have deleted the airtime and the southwest app and reinstalled them several times but it has changed nothing. Any help would be greatly appreciated!!
By Kanny2014
Terrible app, money wasted
This app is horrible. I bought my movie on the airline website and downloaded the app before we left the gate. When I tried to play the movie from the website it directed me to the app per usual. Then the app wouldn’t even try to play the movie I purchased, just kept giving me an error message: “Sorry, an error occurred while playing the video. A DMR (Digital Rights Management) error occurred. Please try again. If this occurs again please restart the app or your browser.” Never once tried to play my movie and now I’m $5 out for a movie I never got to watch.
By DD_Jackson
Movie froze at midpoint 😞
It was perfect...until it wasn’t. My movie froze with more than an hour to go. The screen then went black and only played audio. No matter what troubleshooting that I tried, nothing worked. I could even fast forward and hear the whole movie, and read the subtitles. It was so disappointing since it was a movie I was looking forward to. And, the app only works in the air(plane), so my $ was wasted.
By Technicia
Completely useless app stole my money
Installed latest version before flight. Ran their test to ensure that the sw portal could play a video in airtime and it was successful. Purchased movie and it would not play. Airtime would spin for a couple minutes and then either close itself or show a message about drm. Can't play the movie nor refund my purchase. I'll see if I can dispute the charge through PayPal.
Have a Problem with Airtime Player? Report Issue
Leave a comment:
Why should I report an Issue with Airtime Player?
- Pulling issues faced by users like you is a good way to draw attention of Airtime Player to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Airtime Player customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Airtime Player.
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