Capital City Bank Mobile Reviews

I like CapitalCityBank but there are a few problems:
• when transferring money between accounts, it does not show the current balance on the accounts... it has been showing the same balance for me for the past few months and I’ve made quite a few transactions and deposits
• text alerts don’t work! I’ve signed up twice and it does not tell me anything, ever
• when using mobile deposit, it took me a few times of trying to post the check to have it go through. It said there was no endorsement detected but my signature was there and very clear
Other than that, transactions show up immediately and balances on accounts are accurate.

I find the picture frame which captures checks is not as efficient or good as the one for another bank I use. This frame seems to misalign checks when taking pictures. Why not incorporate an automatic system which will take the picture for you? This is a common feature on other mobile apps.

The notification messages for deposits and withdrawals need greater transactional details. Right now one must log into the account to get details. This step defeats the purpose of this feature. Check out other financial service notifications which detail the transaction by telling the amount deposited or withdrawn. My other financial service provides details in notifications.

Real life review here for the doubters. CapitalCityBank is everything you’d need to keep up with transactions and any questions. We have real life bankers that you can chat with pretty often. I wish they will make it 24hour bank chat. Also if you need your routing, or account number it’s in there as well save a lot of trips to the bank with CapitalCityBank: it’s Clutch 🤟🏾

I use CapitalCityBank frequently. It works well for checking out account balances and transferring money between accounts. My only problem with CapitalCityBank is the Mobile Deposit function. I am able to deposit personal checks without an issue, but business style checks rarely go through. 9.5 out of ten times it says it can’t read the routing and account numbers on the bottom of the check. This is a HUGE inconvenience. My husband or I have to drive 30-45 minutes to deposit checks every other week.

I use transfers and check deposits weekly. 👍 we also pay bills monthly. One is a direct transfer and is fast. The others must be mailed - wish there was a direct way to pay bills without mail or to another bank account. Maybe there is and I don’t know how to do it.? It’s hard to track those and the payees don’t always receive or deposit as fast as I want. We use CapitalCityBank for 3 accounts and a loan.

The text alerts are not helpful at all. There in no information contained in the so I have to log into my account. Why would you have them if you are just the following:

Capital City Bank This is your requested account alert notification. Additional details are available online.

This is for every alert. Please add actual information into these like my other banks do.

The only thing I would like changed is the display of what time a transaction took place. Like sometimes the certain store may be a normal place, however to have the time displayed that it happened would be very helpful as to wether I or my husband what’s actually there at that time.

The CCB App is simple to use and very helpful whenever I’ve had a issue. Recently I had a issue with my debit card and it was pass their phone hours. But I was able to go on my app and Chat with a live agent and they took care of my issue. I was very impressed

CapitalCityBank is good and has many functions like transfers, viewing balance, among others , however there is room for improvements. By adding features like check deposit with CapitalCityBank CapitalCityBank would be better, but having the option to freeze your card while you look for it before having to report it lost would just set CapitalCityBank over the top. Capital City Bank there’s room for growth.

I have banked with capital city for more than five years. I’ve always had exceptional service. The tellers are always amazingly nice. CapitalCityBank has help me several times. The customer service representatives that answer the chat are always super polite and very knowledgeable. I enjoy using CapitalCityBank very much.

It’s easy even for us older folk, and I’ve never had trouble with things not working after an update. My husband has his checking acc. In a credit union and he is often forced to call them because their app has problems. Not with CCB. NO WORRIES EVER!

We love CapitalCityBank and love being able to move money easily from our account to our college-student son’s account. CC reps are always helpful, but with CapitalCityBank , I can do more without having to bother them!! Love it!

I’ve been happy with CapitalCityBank since I started using it about 5 years ago. It was ok when it started, but has improved steadily ever since. The staff is friendly and helpful if there is a problem.

CapitalCityBank is awesome and saves me a lot of trips to the bank. I rarely have problems with it and have been using it for years. I like how you can transfer money between accounts and use the mobile deposit feature. I recommend CapitalCityBank!

I have been helped tremendously by CapitalCityBank. Thanks so much for offering it. I appreciate the ease,!the safety features, and the accountability. When hacked, the Fraud folks were amazing. I wouldn’t have know there was a problem without CapitalCityBank.

I am very happy with Capital City banks app. I am also very pleased with being a customer of the bank. The employees are wonderful. I feel like we are family. We have been with them for a long long time. Thanks Capital City Bank. God key you all safe.

You changed the numbers so when I negative number does not show up as a negative number you have to go back and change each one of them so if you could fix that negative number problem CapitalCityBank might be fine but it’s really aggravating like this because I copied the deductions
and then total it up but I have to go change it back to negative numbers because the new addition has a line out there not a negative number

The website is easy to utilize and fast with information. Easy to transfer money, pay bills or just check account balances. Been a bank client since 1984.

I now live over an hour away from my nearest branch and could not continue to bank with my favorite bank without CapitalCityBank.
Never had a problem and it’s just an answer to my needs. I love CCB and CapitalCityBank.

I have issues every once in awhile not being able to login or CapitalCityBank just doesn’t work I have used this bank for a few years now I love it compared to other banks just with CapitalCityBank would work and on a different note the local ATMs are always out of order with is very frustrating when I am in a hurry or just don’t want to get out

Love this banking app except for the change in bill pay. Loved it when I could type in amounts for all bills then hit pay once and they’d all be scheduled. Now you have to hit pay individually then return to the beginning of the pay bills screen and scroll through each time. A little awkward but I love CapitalCityBank .

For the now occasional stray checks, depositing them with my iPhone is so convenient and saves me gas and time. Thank you for keeping up with technological conveniences like this, which are much handier than even drive-through windows with televised bankers.

I love the convenience of CapitalCityBank but the mobile deposit is constantly glitching on me so I’m having to drive to the bank to make my deposits. I’ve told the people at the bank and they’ve called it in, I’ve restarted my phone, I’ve deleted and reinstalled CapitalCityBank but it just keeps on doing it and for quite sometime. I wish this could be fixed.