Stepz app not working? crashes or has problems?

Stepz Status


I have a problem with Stepz

Are you having issues? Select the issue you are having below and provide feedback to Stepz.



⚠️ Most reported problems ⚠️
Not working
46.6%

Connection
21.1%

Login
15.0%

Something else
15.0%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
L
Lucinda Wynn:

[Solved] Screen continuously and unsuccessfully attempts to access data

J
Julie Oswald:

App won’t open

S
Steve Milligan:

It continues to not engage & has a small circle down below it circling.

S
Samy:

Is not opening prpo

📋 20 Reported Issues:

I
Iahaubensak 2025-02-22

Circles and circles and does not show up the results table

V
Vic 2025-02-16

Stepz not loading

Владимир 2025-02-01

Не подключается приложение 30 дней

J
Jim Morgan 2024-04-01

I was looking at step lengths in settings and then noticed the old style dashboard button and opened it just to see how it looked and now there’s no dashboard link to settings. I tried closing and re-opening Stepz but no help. How do I get out of old style

K
Kathy 2023-09-12

It wasn't accurate with steps. So I tried to remove app & reinstall. It crashed/got stuck with importing history. I have an iPhone. This has been going on for over an hour, anyway to fix this???

L
Louisf@comcast.net 2023-08-24

Had femur surgery walking with cane . App tells me I’m doing 20O steps or less per day. I know I’m doing lot more than that. CDo I need to open app?

S
Sandra 2023-04-15

Stepz screen black with an X in upper right hand corner.

L
Liesel Cregg 2023-04-03

for the past week, the app has added around 20000 steps to each of my days, when this isn’t the case. as i have automatic goals, this has set all my goals very high. just wondering what i can do, should i reimport my historical data? thanks

J
Julie Korzenko 2023-03-25

Stepz app on iphonexx is stalling at 99% when importing history from the cloud. It seems to have crashed after the last update. Same issue as the other posters - since 3/23.

K
Ken Jarema 2023-03-25

Stepz is not loading. It says it’s searching for data

S
Sandra 2023-03-24

Stepz app on iphone xx, worked yesterday. Today keeps trying to down load history but gets stuck at around 90% (from the loading line visual). I did turn phone off and back on, still same issue. Also tried with wifi on and off. No difference.. Thanks for looking into this.

M
Michael Blauvelt 2023-03-24

My Stepz app shows zero steps…have been using it for several years and have never had this problem. How do I fix it?

R
Roger Rapp 2023-03-22

App not responding and showing zero steps. Has been the same for a couple of days, but showing the step count on the Home Screen. Today nothing and stuck on yesterday’s Home Screen count.

M
Michael I Lanzoni 2023-03-21

I have been using the Stepz App for many years. Currently whenI open the App, there is no Data. Is there a fix for this?

S
Steve 2023-02-27

After iOS 16.3.1 update the last week of steps data is missing. The data before that is there. How to I reload the data?

I
Ian 2022-09-29

The counter works in the UK but resets when I travel to mainland Europe increasing records by 20%.

N
ND BHERWAL 2022-09-13

Errorneously delete this Stepz app.

A
Amanda Waller 2022-08-17

It’s not possible to open the Stepz app today

L
Liz Capano 2022-08-08

Stepz did not record my time accurately. I walked for nearly an hour and it is recorded at 22min. The step count is accurate but not the time!!

G
George Westbrook 2022-05-29

iPhone 13mini When put in charger last night count was 4895 steps This morning it was 8467 steps ! Increase of 3572 Has happened several times Had iPhone 5 and worked fine, problem only showed up after switching to iPhone 13minii Any suggestions ???? Thank you

Showing 1-20 of 20 reported issues:

Have a Problem with Stepz - Step Counter & Tracker? Report Issue






  Contact Support

Verified email  

Contact e-Mail: stepz@bendingspoons.com


Verified email ✔✔

E-Mail: northpark.android@gmail.com

Website: 🌍 Visit Step Tracker Website

Privacy Policy: https://leap.app/privacypolicy.html

Developer: Leap Fitness Group




‼️ Outages Happening Right Now

  • Apr 07, 2025, 04:14 PM

    a user from Strasbourg, France reported problems with Stepz : Not working

  • Apr 07, 2025, 01:40 PM

    a user from St Peter Port, Guernsey reported problems with Stepz : Not working

  • Apr 06, 2025, 09:58 PM

    a user from Friedrichshafen, Germany reported problems with Stepz : Connection

  • Apr 06, 2025, 09:27 PM

    a user from Dundee, United Kingdom reported problems with Stepz : Connection

  • Apr 03, 2025, 07:24 PM

    a user from Zurich, Switzerland reported problems with Stepz : Not working

  • Apr 02, 2025, 10:53 AM

    a user from Sotteville-lès-Rouen, France reported problems with Stepz : Not working

  • Mar 31, 2025, 09:58 AM

    a user from Bordeaux, France reported problems with Stepz : Not working

  • Mar 30, 2025, 10:36 AM

    a user from Antibes, France reported problems with Stepz : Not working

  • Mar 29, 2025, 10:12 PM

    a user from Commack, United States reported problems with Stepz : Not working

  • Mar 28, 2025, 03:33 PM

    a user from Paris, France reported problems with Stepz : Login

  • Started 41 seconds ago

    Status Strong

  • Started 4 minutes ago

    Train Station 2

  • Started 9 minutes ago

    Suno

  • Started 22 minutes ago

    Oney France

  • Started 23 minutes ago

    Vivinter

  • Started 23 minutes ago

    OOONO

  • Started 29 minutes ago

    AustralianETA