Contact Stepz Support

by Experienced Player Level 86

“If it’s not broken - break it!” is the motto of one of the developers who is part of the team now in charge of Stepz, and it’s exactly what they have done with what used to be a favorite app. You are constantly bombarded with loud and intrusive ads that make using Stepz a nightmare. You get those more or less every time you switch to the app. It’s very careless to have that on an app that people use when they are physically active. It’s not just annoying and frustrating, it’s also distracting and can be a safety hazard, showing a high degree of disregard for the users from the developers. Apparently the permanent ad bar on the Stepz screen was not enough for them. What you get for all this is a very questionable aesthetics update and lots of distinction which the pre-2019 version didn’t have - your monthly, yearly, etc, totals are always miscounted after midnight. To fix it you must 1) open the app 2) force close the app 3) reopen the app (yay, ads); if you ever travel to a different time zone all your data gets totally corrupted and you have to download it from....the free in-built step counter that comes with your phone! Each and every time! And one wonders why they demand those outrageous prices for “the full experience”. All of this has been the same for quite some time now, so obviously the developer does not care for us, users of Stepz.

by Bean557

Stepz has more ads than any other app I have ever used. The cost to stop the ads is ridiculous especially for an app that took a giant step backwards with its “improvements.” Color scheme and readability due to the washed-out colors is terrible. Over-all display of data including every facet of miles/steps data displays are now awful. Ads pop up at almost every touch of the screen and are very difficult to close. Video ads, that are way too loud and are just plain obnoxious constantly pop up as well. I realize there will be a, “we’re sorry you’re not enjoying our app and here are the reasons why you should be” response to my critique but it just doesn’t cut it. I’ve read all the reviews which are dead-on and the responses which are weak. If you don’t have this app, don’t waste your time getting it. The frustration level it creates just isn’t worth it. I gave it try after try with all the downgrading it’s gone through and now I’m done. There is no redeeming value for using Stepz at this point and without a major overhaul it will end up in the pile of once good apps turned bad that no one uses anymore!

by RobT6161

This is actually an updated review from one I gave a few weeks ago. I was complaining about the bugs in the app with incorrect data and a few other items. After leaving the review I noticed a follow up from one of the developers saying they had had an update that fixed a lot of the bugs so I thought I’d try updating it and see if it fixed any of them. So I deleted the app and reinstalled it (why it didn’t automatically update like the rest of my apps, and yes it’s on auto update, is a good question but one I’ll leave for later). So, after running the new app the developer was correct, those bugs are fixed. BUT, now there are so many ads that pop up it’s basically unusable! I just left it the app when an ad came up where there was no way to get out of it! Seriously! They had a really nice little app that they have screwed up so bad it’s unusable. Sad. So DONT WASTE YOUR TIME ON THIS APP. GO FIND A BETTER ONE. -Rob