Contact LogTen Pilot Logbook Support

by Poynter32

I have been a custom of log ten since 2005. The software has been great and the ability to upgrade when I felt like the features would be of value, which was most of the time. However, the new subscription model is absolutely ridiculous. To pay $100 a year just to be able to use software that does not change or have any information that the company must constantly update such as maps or airport data like foreflight is absurd. I use to recommend logten to all the instructors I work with and all of the students where I work, which is in excess of 400, especially bc of the ability to sign flights, but I will now be finding a new logbook to use and recommend.

Edit: As if it wasn’t bad enough before at nearly $100 a year with the Mac version being free to use if you purchased the app. Now they have removed that as well and increased the price again to $130 a year. The developer responds with they have a fantastic suppose team and always adding new features but should I really have to pay more for night mode, a feature that is it even needed, also if the software worked as it was suppose to there wouldn’t need to be any “service” always there to help. Im love technology but these people are what criminals look like in the tech era. I will be switching to Pilot Pro. One time $40 app and free web app with all the same features.

by CaptainKyler

For the longest time, my review would never show up on the App Store..I think partly because I was writing a review through this app! Really buggy and clunky! I really had high hopes for this app, but it’s just very poorly designed. It still feels like a prototype that one guy wrote, but never got funding to get a full team to develop. It’s very clunky software, not intuitive, and extremely frustrating to get the data out of it that you want. There are things called smart groups, currency groups, and limit groups, but you add one, and it shows nothing. They have pre-made reports, but you have to generate the report, then open it and see if it has the data you want. There is no functional sorting or filtering feature. Customer service is a joke..they take days to reply through email, and the responses aren’t helpful. They send you links that don’t work, or smart groups that don’t make sense. If this were a $9.99 one time fee app, it might be worth considering, but the price is a complete scam! I’ve subscribed for years, and I literally had to check in the App Store to see if they actually updated the app because nothing seems to have changed. Excel would work a lot better than this thing. Sad story: don’t buy it.

by Chrisjohnjarvisridiculous

Absurdly expensive. You will have no control when they want to raise the price, look elsewhere. Log10 Pro used to be $100 good for a lifetime. A few days before the subscription change where they charge an outrageous amount each year, I added the Log10 Pro subscription to my cart and went through to complete the order. A couple days later I realized the order did not go through correctly. They changed the subscription from $100/lifetime to a much higher $100/per year cost. They would not even in kindness be willing to grandfather me through on the old plan price. Now I find out that with Atlas Air and many other airlines, it is impossible to import my schedule, many flights at a time into my Log10 Pro logbook. So, I might as well have just done it the old way or found a much cheaper option, or just Excel spreadsheet or something. These people will happily take your money, and provide very little assistance. I still have never been able to talk to any sort of support over the phone. Plus, there is no guarantee they won't blast the price up even higher in the future. There are much cheaper options that are just as good.