Contact Acaia Coffee Support
Company Name: acaia
About: Acaia designs smart coffee products to improve the coffee experience.
Headquarters: San Francisco, California, United States.
Acaia Coffee Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Acaia Coffee. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Acaia Coffee. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of acaia
Verified email
Contact e-Mail: [email protected]
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Privacy & Terms:
Read 3 Customer Service Reviews 😭😔💔
Consider Returning
by Ryan M
For a $200 scale I expected a half-way thought out app that would get regular updates. This app has been abandoned and is as functionally designed as the scale itself which has trouble responding to touch sometimes and as a coffee scale somehow can’t handle heat without an extra rubber mat. The on-boarding is long and tedious, the recording process is not intuitive, and the app is handicapped if you don’t register and log in. At least the Bluetooth connection on launch is always reliable!
All I want in this app is a way to configure settings to turn off beeps, change units, and perhaps remove/configure my scale’s modes to make it easier for me to tare, pour, and start a timer on the scale without launching the app in the first place. The graphs and social suggestions could be nice but are definitely secondary.
I really want to love this scale since but at the moment it feels like a $200 scale under-designed for its coffee pour tracking potential. Watch someone new try to use it for the first time and you’ll find all you need to improve to make it a better experience.
App makes me regret buying this scale
by DraconianUsernameRestrictions
The reason I bought this scale, instead of one 1/4 of the price, was for an easy to use app that would step me through the brewing process. The app is poorly made and while it appears to get bug fixes, it is clearly ancient. It doesn’t scale to the full resolution of my phone. Instead of making the app intuitive you scroll through a bunch of grainy low res images with instructions you’re supposed to remember as you’re brewing. Literally the entire value prop of the scale (there aren’t even instructions in the box) is this app, and it is garbage.
Great Scale but App is Awful
by Thesuperzman
I’ve had the scale a year now and I’ve gotten to the point where I just use the scale. Unfortunately, it’s expensive to use without the associated app.
The app has so many problems and I was hoping that, after a year, it would have improved. The issues are too numerous to expound upon. But they include: regular freezing, unable to post on social media, the app never quite fully loading, features not working correctly.
Beyond that, the brew guide in the app is not always a great guide for proper brewing.
Have a Problem with Acaia Coffee? Report Issue
Why should I report an Issue with Acaia Coffee?
- Pulling issues faced by users like you is a good way to draw attention of Acaia Coffee to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Acaia Coffee customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Acaia Coffee.
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