Westlake MyAccount Software

WestLake Financial is absolutely incredible their prompt courteous and they care about the people they loaned money to I am extremely fortunate I fell under those few that got loaned money I’m building my credit paying off a beautiful car and making all my payments on time thank you WestLake you guys rock

This app is great, it so much easier than having to call over the phone to give them a card every time and I love how you can keep track of your payments and see the remainder of your car payment. Over all haven’t had any issues.

The initial customer services reps were not helpful. I asked to speak with a manager, and Ms. Pena was the lady I spoke with. After a week and a half of stressors (not due to Westlake) I was in a tight position to need to move, since I lost my job. The moving company I used, did not inform me I needed a letter of authorization to ship my car. I was advised that it would take 3 days to get this letter, and I explained to Ms. Pena that I wasn’t informed and that I had a flight to be on to go back home, due to the termination, in approximately 3 hours. Ms. Pena worked some magic and I was able to ship my car and arrive to the plane just in time to buckle up for take off. Ms. Pena was more than professional and even calmed me down with how stressed and upset I was with the lack of information from another company. She went above and beyond to help me. I appreciate everything she did for me to get back home where my family can now help me get back on my feet.