How to Cancel Westlake MyAccount

WestLake Financial is absolutely incredible their prompt courteous and they care about the people they loaned money to I am extremely fortunate I fell under those few that got loaned money I’m building my credit paying off a beautiful car and making all my payments on time thank you WestLake you guys rock

This app is great, it so much easier than having to call over the phone to give them a card every time and I love how you can keep track of your payments and see the remainder of your car payment. Over all haven’t had any issues.

The initial customer services reps were not helpful. I asked to speak with a manager, and Ms. Pena was the lady I spoke with. After a week and a half of stressors (not due to Westlake) I was in a tight position to need to move, since I lost my job. The moving company I used, did not inform me I needed a letter of authorization to ship my car. I was advised that it would take 3 days to get this letter, and I explained to Ms. Pena that I wasn’t informed and that I had a flight to be on to go back home, due to the termination, in approximately 3 hours. Ms. Pena worked some magic and I was able to ship my car and arrive to the plane just in time to buckle up for take off. Ms. Pena was more than professional and even calmed me down with how stressed and upset I was with the lack of information from another company. She went above and beyond to help me. I appreciate everything she did for me to get back home where my family can now help me get back on my feet.

I like the Westlake app, it makes it very easy to pay my bill each month. It’s also great not having a bunch of paper, everyone should go paperless. However, it would be even more convenient if there was a way to split payments up in a day. Now, the app only allows you to make one payment a day. So if you need to split your payments then you have to do it over a series of days.

This company is so inconvenient. They charged an extra car payment sending my account in the negative and That wasn’t just play money it was a necessity. Been dealing with customer service since Monday. They are inconsistent with their answers and I don’t trust them at all. They are suppose to refund me the extra payment. When i talk to the last Monday i told her i needed the refund back in my bank account she processed it as a check first mistake. She told me it would take 3-5 business days. Then i called back the next day spoke to someone who was supposed to fix it to get it switched to my ACH supposedly talked to the supervisor and fixed it to where it would only take 2-3 business days. Called back the following day talked to one person who told me it would take 5-7 business days and they did not process my ACH after she told me she did. Called back 10 minutes later they said it was processed and it would take another 5-7 business days. Talk to someone today now they saying it’s gonna take 7-10 business days.. I am very frustrated and they need a sense of urgency behind people’s money. I had to cancel my plans because of their inconvenience. NOT ACCEPTABLE