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I was a digital subscriber, but my subscription expired. The website was useless and wouldn’t let me update my payment information. I called customer support and they were equally useless. I decided to switch to an in-app subscription. That works, but the app won’t let me create an account. I tried creating a direct account and doing it through Facebook, but I am stuck on an endless loop where it keeps asking me for my name. Seriously AZCentral: fix this! The customer experience is one of the worst that I have ever experienced. I just want to give you my money to read the news. Why won’t you let me give it to you?

Bought a digital subscription recently. I’m fairly good with technology... I’ve tried every troubleshooting step from clearing my cache to using native browser among other things. No matter what, this trash application does not recognize my subscription and continues logging me out. Every time it wants me to log in, the website returns an error or tells me I’m logged in but won’t return to the app. Even when I do return, it doesn’t recognize it. It appears this is not a new issue, as there are reviews from September of last year stating this is an issue. No wonder news outlets are struggling. They can’t transition with the times.

Do not get trapped in the “30 day free trial.” I have tried to look on the website to cancel, and there is no way to do it. When you call, there is no prompt for the digital side, and you get the home delivery side, and their systems don’t sync together. I was on hold for 10-23 minutes, 5 times. I emailed their customer service contact with all the above information, and get basically a form letter saying I can’t cancel by email, and to call customer service. UNBELIEVABLE!!