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4 Most reported problems 😔💔

4.5 out of 5
Barbara Lundgren
2024-10-23

There is a charge of $119.00 on my checking/debit card. I never heard of you until now, and I definitely never ordered or signed up for anything. I called customer service and was transferred to several other people. I got tired of being passed along with no answers to my questions. My name is Barbara Lundgren and I can be reached at (860) 412-9967. I will be available all day tomorrow. Please help! Thank you

What are we paying for?

2022-05-04

by Yo Czari

I have been reading Slate since it began and finally gave in and purchased Slate+ this year because they started metering and tightening the amount of free reads. Maybe that makes me cheap, but I’m a school teacher and try to save pennies where I can. IMO the writing is not what is was 10 years ago, but it is still pretty strong on the whole and still feels indispensable to me.
BUT, I don’t know how they can sleep at night charging us almost $60 and giving us an app that is so legendarily dreadful. And the thing is: the app has always been bad. They fix it for a while and then it breaks, again and again. When I wasn’t paying for it, I swallowed my complaints. But c’mon! I know they had a major loss of ad revenue since Covid, which lead to the tighter meter, but can you please allocate some resources to the tech side here? I have to sign in again, every time, for each new story, and the podcast play bar only appears halfway on my iPhone screen. And the podcast does not remember where you paused. And the podcast time codes are often completely unrelated to the actual concepts of time and space.
Ugh. I know I said it was indispensable, but after my subscription ends, I will learn to live without if improvements aren’t made.

Listening to Podcasts

2022-05-11

by Diva0725

I’ve been a member of Slate for quite some time. When I first began listening to podcasts they’d shut off. Thinking it was my phone, I tried my iPad, with no better success. I was so frustrated, I began listening to podcasts with the commercials. Of course that led to even greater frustration as I was paying to NOT have the commercials. So I just stopped listening.
I might have stopped paying for Slate altogether, but that seems wrong as I like the articles and my knowledge of politics, as well as all things current, comes primarily from written word. But these podcasts are good. So I tried again, thinking surely, they’ve got this thing fixed. Yet now it seems worse, if that’s possible. I can maybe get 5 minutes before it shuts off. At home it’s annoying, but I can go back to the app (which, by the way, completely closes out each time, requiring me to find the particular episode I want and begin again) to restart. When I’m driving, however, I’m stuck.
While I like the work Slate does, I am so very tempted to stop my subscription. I think after 3 plus years, I’ve received little value but shown support. So please fix this thing or I’m gone

Bring back Mike Pesca!

2022-05-18

by Mobjack11

I enjoy(ed) the Slate app very much-but since they canceled Mike Pesca’s podcast, The Gist, I have lost faith in the editorial decisions that are taking place at this media organization. For me, The Gist was absolutely the best daily podcast out there, offering a truly balanced look at the political and social concerns of our country at this time.
I have never had any reply to my queries about why the show has been censored, nor have I found any articles about it on their site. I am extremely disappointed and without further information I simply cannot place any trust in the articles or even other podcasts that form a part of their conglomerate. I fully understand that my one small voice means nothing to them, but it is still leaves me feeling bad, which is simply not something I need to be reminded of each time I open the app. I will probably hold out just a bit longer to see if the podcast returns, or to get definitive information about why he was pulled, but then for my own well-being I need to delete Slate from my news feed and move on. It’s a strange world we live in to be sure.


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