MSSanté app not working? crashes or has problems?

MSSanté Status

Last Updated on 2019-04-10 by ASIP Santé

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7 User reports:
App has problems

User reports 7

⚠️ Most reported problems ⚠️

85.7%

Connection

14.3%

problems reported in the last 24 hours

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Common MSSanté Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MSSanté app on iOS and Android devices. Solve all MSSanté app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MSSanté iPhone Issues and Solutions

MSSanté iOS app crashes, not working, errors
MSSanté iOS app network issues
MSSanté on iOS has black/white screen

MSSanté Android App Issues and Solutions

MSSanté has errors/crashing/not working
MSSanté server network connectivity issues
MSSanté has black screen

MSSanté iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MSSanté app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MSSanté app crashes or not working on Iphone (iOS):

Close and restart the MSSanté app on iPhone
Update MSSanté app to the Latest Version for iOS
Uninstall and reinstall MSSanté iPhone app
Update your iPhone to the latest iOS version

Fix MSSanté on iPhone unable to connect to server/internet connection issues::

To resolve MSSanté network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MSSanté black/white screen (blank screen) on iPhone:

Follow the MSSanté iOS app troubleshooting guide Here →

MSSanté Android App Issues and Solutions

Fix MSSanté not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MSSanté app issues:

Force Stop the MSSanté App
1. On android, goto "Settings" » click MSSanté app. » click "Force Stop".

Update MSSanté to the latest version on PlayStore

Clear MSSanté App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MSSanté app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MSSanté.

Fix MSSanté unable to contact server/ MSSanté internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MSSanté » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MSSanté » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MSSanté on android.

Solve MSSanté black/white screens issue on Android:

Follow the MSSanté android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ASIP Santé, developers of MSSanté.

About this app

Client pour la messagerie sécurisée de santé mis à disposition par l'ASIP Santé, Agence Française de la Santé Numérique. Permet aux professionnels de santé français d'échanger de manière sécurisée des messages contenant des informations de santé à caractère personnel.