My employer provides free enrollment in the this app program, so I decided to give it a try. I found the program to be very high level, simplistic and only barely personalized. There was essentially no interaction with my “group” and the “personal” interactions with my coach were mostly canned messages or reminders. The one time I asked my coach a real question about a diet plan, the reply was incorrect and scientifically invalid.
I have filled out a survey they sent out, explaining my disappointment and poor impression of the program. I also requested information on how to return the scale they give you, and no one has bothered to contact me...not even my coach.
I found that my usual routine of diet and exercise was much more effective for me, and I actually gained weight while in the this app program. Once I went back to my usual routine, I quickly got back to my baseline weight, and continued to lose some of the last few stubborn pounds that I was hoping the this app program would help me tackle.
I have asked several of my coworkers who are also enrolled, and I’m getting very similar reviews. I am very disappointed in the program, and shudder to think what my employer paid for this. They say all the right things up front, but the execution, especially the promise of personalization, motivational interactions and coaching, are just not there.