Swivl Capture app not working? crashes or has problems?

Swivl Capture Status

Published by Swivl, Inc on 2023-10-17

This is the official companion app for your Swivl Robot and mobile version of
our web-based platform for reflection, coaching, and collaboration. Getting
Started 1.

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Reported Issues: 1 Comments

By Anne Farrell 4 months ago

When i try to open app it just crashes and goes to main screen

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Common Swivl Capture Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Swivl Capture app on iOS and Android devices. Solve all Swivl Capture app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Swivl Capture iPhone Issues and Solutions

Swivl Capture iOS app crashes, not working, errors
Swivl Capture iOS app network issues
Swivl Capture on iOS has black/white screen

Swivl Capture Android App Issues and Solutions

Swivl Capture has errors/crashing/not working
Swivl Capture server network connectivity issues
Swivl Capture has black screen

Swivl Capture iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Swivl Capture app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Swivl Capture app crashes or not working on Iphone (iOS):

Close and restart the Swivl Capture app on iPhone
Update Swivl Capture app to the Latest Version for iOS
Uninstall and reinstall Swivl Capture iPhone app
Update your iPhone to the latest iOS version

Fix Swivl Capture on iPhone unable to connect to server/internet connection issues::

To resolve Swivl Capture network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Swivl Capture black/white screen (blank screen) on iPhone:

Follow the Swivl Capture iOS app troubleshooting guide Here →

Swivl Capture Android App Issues and Solutions

Fix Swivl Capture not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Swivl Capture app issues:

Force Stop the Swivl Capture App
1. On android, goto "Settings" » click Swivl Capture app. » click "Force Stop".

Update Swivl Capture to the latest version on PlayStore

Clear Swivl Capture App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Swivl Capture app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Swivl Capture.

Fix Swivl Capture unable to contact server/ Swivl Capture internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Swivl Capture » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Swivl Capture » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Swivl Capture on android.

Solve Swivl Capture black/white screens issue on Android:

Follow the Swivl Capture android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Swivl, Inc, developers of Swivl Capture.

11.11% Contact Match

Developer: Swivl

E-Mail: [email protected]

Website: Visit Swivl Capture Website

69.23% Contact Match

Developer: Swivl

E-Mail: [email protected]

Website: Visit Swivl Website

About this app

This is the official companion app for your Swivl Robot and mobile version of our web-based platform for reflection, coaching, and collaboration. 1. Record, upload, and share videos with other Teams by Swivl users for feedback and collaboration. Connect all the Markers you have to capture or stream multiple audio channels. Open SwivlCapture and connect to your Swivl Robot. 3. Launch your favorite live streaming app, like Zoom, to stream content to remote students. -Connects up to 5 Markers (microphones) for independent audio channels.