URBI Status

Last Updated on 2024-10-01 by URBANnext S.A.

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Common URBI Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot URBI app on iOS and Android devices. Solve all URBI app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

URBI iPhone Issues and Solutions

URBI iOS app crashes, not working, errors
URBI iOS app network issues
URBI on iOS has black/white screen

URBI Android App Issues and Solutions

URBI has errors/crashing/not working
URBI server network connectivity issues
URBI has black screen

URBI iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever URBI app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix URBI app crashes or not working on Iphone (iOS):

Close and restart the URBI app on iPhone
Update URBI app to the Latest Version for iOS
Uninstall and reinstall URBI iPhone app
Update your iPhone to the latest iOS version

Fix URBI on iPhone unable to connect to server/internet connection issues::

To resolve URBI network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix URBI black/white screen (blank screen) on iPhone:

Follow the URBI iOS app troubleshooting guide Here →

URBI Android App Issues and Solutions

Fix URBI not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent URBI app issues:

Force Stop the URBI App
1. On android, goto "Settings" » click URBI app. » click "Force Stop".

Update URBI to the latest version on PlayStore

Clear URBI App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "URBI app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch URBI.

Fix URBI unable to contact server/ URBI internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click URBI » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got URBI » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch URBI on android.

Solve URBI black/white screens issue on Android:

Follow the URBI android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at URBANnext S.A., developers of URBI.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit URBI Website

Privacy Policy: https://www.urbi.co/en/toc.html

Developer: URBANnext SA

About this app

All the urban mobility in one App: car, scooter, escooter, bike sharing + public transport and taxi! this app is available in several cities in Italy, Germany, Spain, Austria, Portugal, France, Sweden, Denmark, Finland, Belgium, The Netherlands, Poland, USA. No registration is required and we care about your privacy, no login data will be sent to our servers. Wheter you have any feedback, please contact us via the report section in URBI . URBI is not affiliated with any Car Sharing service. Discover all the supported cities now by zooming out the map! Logos used belong to their respective owners. *if you do not want to fill in your log in details of the different car sharing services, you can always open the official app from this app. *when you have booked an enJoy car, do not forget to wait for the confirmation e-mail or SMS.