Contact Secret Shop Support

by Mysticscorp73

Let me prelude this by saying I have done loss prevention, compliance audits, and mystery shops since 1997, and rarely, I mean RARELY do I work with a company that has an issue with surveys, narratives, or other reports. This company has an app and website that should be constantly functioning, and when they aren’t they should have an alternative way to get reports in on time, or give extensions. Pretty simple. I’ve done audits for Secret Shopper in the past and completed two in the past week. Both were just reimbursement shops in San Diego, there was no shop fee or income to be made. That’s fine and all, but I’m paying out my own money, $50-67 during each of these shops and when I went to write my report, the shop says it is cancelled and you have to “accept feedback”, you can’t even comment that you are ready to do the report. So, I emailed them screenshots from the app on my phone and also my laptop and all they did was deny any issue and make excuses not to pay. BE VERY WARY or you will end up wasting a lot of your own money due to their faulty technology and poor scheduler/coordinator communication and service. This is BREACH OF CONTRACT!

by Passwordinvalidsir

It wasn’t a bad app. It wasn’t a good app either. But eh. Hardly any work available…and I live in Phoenix. Not exactly a small town I would say. Fine it’s extra income anyways I can live with 2 jobs every 5 billion years.
What got me though was trying to sign back in when I forgot my password. I would change it, go to log in, and my new password would be invalid. The same one where they said and I’m para quoting here: “congratulations, your new password has been approved. Please go to the sign in page to log in.”
Nope. Didn’t work. So I was about to rage about it then I remembered….I could mow a couple lawns and make the money I lost when I lost this beautiful app here.
Still mad enough to write a review though. Fix your stuff.

by Stacy886per

If you have one minor mistake, they will not gonna pay you and they will not notify you. They will black your account right away and you will not get your pay even you finished the work. Their company only has Maryanne , this person on talk. Awfully, don’t know why she can be the manager. If the ceo saw this message, plz fire her. She talked like she owned this company and did what she thinks and she did not listen to people. Such a shame to have this employee. People, plz do me a flavor, don’t assign and do business to this company. Awful company ever!!! Never pay !!!!!!