Contact Enphase Enlighten Support

by Angry-still

Obviously these low paid software engineers who slap together cheap apps don’t even do a usability test with the average customer to see how user friendly their app is. Someone just hands them a list of what the apps should do and they build them without any regards for the user..you know the customer!! Just horrible! To set this app up the numerous steps are ridiculous and for the average person without IT experience nearly impossible. I do have IT experience and still the app is crap and so if the hardware!! If the company’s Solar cells work the same I’ll rip them off my roof and toss them in the garage along with this equipment and app. Just one real dumb piece of FAQ…if your Solar control equipment that this app drives is located outside (seriously where did you think it would be??) you may have to run an Ethernet cable from the control box to your router!! Seriously?? And how would you suggest I do that?? Connected it and throw it across my two story house then pull it through an open window?? New homes don’t come with Ethernet connection outlets anymore…hello they use Wi-Fi!! Or do you suggest I drill a hole in the stucco and pull the wire through my wall some how? There is a garage in the way! I could go on an on about how to route an Ethernet cable but we would be here all day.

by Weshallsee19

First off the sales rep/instaler said he would help us if needed, but we will more than likely get a sob story. Regarding the functionality of the solar panels we just got our meter changed and we are trying to connect this app so we can see what is going on and how we can manage it. Big shocker we can’t log into the app. And after several attempts we are told our account is inactive. And we have watched the “helpful videos” several times so we can figure this out but oh no in their perfect world this is all supposed to workout. Now after reading several reviews regarding this app I am expecting the same developer response as everyone else’s. I am not going to contact some webpage and write a email and then wait for someone across the globe to email me back. I want a phone number not you’re “sorry for the inconvenience.” Even if I got a phone number it will be someone that speaks broken English and a lot of “can I put you on hold” situations. Developer if you actually read this-figure yourself out, pitter patter let’s get at’er.

by AJCOL

The app has not been reporting data since Jan 20. As with every solar panel owner I thought it was a hardware issue. Despite countless resets and a tech visit that resolve absolutely nothing the app keeps reporting that the gateway connection is lost yet shows in the Devices menu that it is still connected. At reset the gateway is connected but then shows errors that the micro inverters are not reporting. After countless calls to my installers whom have become uncooperative and the tech visits from Enphase themselves whom come to your house the. Leave without communicating to the home owner, I’m convinced it is the app. I can only deduce this is the case because Enphase and the solar installers have been incapable of telling you anything other than what you already know and are in no great hurry to service your system, correct the error or even talk to the home owner. All you get is the empty promise that your solar panels are working properly despite the app saying otherwise.