Transperth Status

Last Updated on 2025-01-13 by Public Transport Authority

I have a problem with Transperth

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⚠️ Most reported problems ⚠️

Something else

66.7%

Not working

33.3%

24 hour clock ⏰

- Screen layout limits number of usable 'my places' to the first 4

- Doesn't display useful train times

- Slow and hangs constantly

- Forgets everything you did every time you close the app

- Crashes frequently and requires continuous reboot to work

Roek Dyer 2023-11-23

Constant stuck at authorising on Android.

Michael Fitzggerald 2023-10-22

My smart rider data is gone. App says no smart riders have been added.

Showing 1-2 of 2 reported issues:

Common Transperth Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Transperth network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Transperth App
1. On android, goto Settings » Transperth » click [Force Stop]

Clear Transperth App Cache and Data:
1. On android, goto Settings » Apps » Transperth » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Transperth.

On android, goto Settings » Apps or Manage Apps tab.
Click Transperth » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Transperth » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Transperth