MyDISH Account Reviews

by DonC2

I have been with Dish Network over 20 years. I always felt like it was a good value. It is no longer a good value. To pay nearly $200 a month for tv is foolish and irresponsible. Other methods are available for much less. Knowing this I have still tried to stick it out with Dishnet. The past few months Dishnet and FoxSports Network have gone separate ways due to inability to agree to terms. I am certain Fox wants more and Dish won’t increase cost to customers in an effort to fight for their customers. This puts me in a predicament because I am paying $13 per month just so I can watch St. Louis Cardinals baseball on Fox Midwest. I have done without for quite some time now, hoping a deal would be struck to return my one channel I pay $13 a month for. So , The season is in the last month and still no baseball on tv. I just went in and cancelled the package I have gotten nothing in return for. I feel satellite tv is in danger of going away if they don’t find a different way to do business that can lower the cost to consumers. The right thing for Dishnet to do is refund the cost of this package since FSN became unavailable. I am also disgusted by the refer a friend promotion that has been going on for years.

by Jreed72

I made the switch to dish. Let’s just say as soon as my contract was up I was gone. Customer service has tried to make it as hard as they could to stop me. My service was restarted a few days after I canceled it without my permission. The customer service agents told me I’d have to pay for 2 days prorated service. They proceeded to tell me I was stupid for leaving dish, and that they only help make intelligent tv choices. Finally I got to a supervisor who helped me clear all those charges. I will definitely not choose dish again. They could charge a dollar for their service, but if you don’t have the channels I want it’s not worth it. One thing they should understand is that. They definitely need to not bad mouth their competitors when trying to keep customers. I ended up going to direct tv because of that lol. I had them prior to dish and they didn’t give as hard of a time leaving as dish. When you leave dish don’t pay last bill with MyDISHAccount it’ll restart your service.

by Roll Tide Chick

I’ve always had direct tv and with all their changes they were doing, my husband and I decided to go with Dish. A lot of our family members and friends use Dish so we decided to drop direct tv. BIG MISTAKE!!!! We’ve had more problems and today makes exactly one month of having it and since day one it’s been something constantly!! We’ve called customer service twice and they walked us through resetting everything and that helped maybe a day, I’ve sent an email but no response, the technician that installed everything was very nice but very confused acting. We have to reset the Joey box in our master bedroom everyday at least 4-5 times and the Hopper in the living room maybe 1-2 times. It’s aggravating considering they want me to pay my bill, but they won’t send anybody out or even lower my bill due to the aggravation. Direct tv is looking really good right now!!!! Thanks for all the aggravation Dish Network!!!

by Frustrated Gibby

I had dish a few years ago but cancelled because of the lost signal issues every time it looked like rain. I was assured that changes were made to prevent this from happening. I switched back to find that issues still exist. In the 90 days we have have had dish, we have lost signal at least 20 times. Some were pretty bad storms that I can understand the loss, but some were just rain and the signal was still lost or interrupted. Sometimes they will switch from the HD to SD channels and that makes the loss time a little bearable. New... I will cancel this service as soon as my contract is over. In addition to interruptions in service, I have had multiple problems trying to change service. When I add a trial period for a premium channel, the web site always works, when I try to cancel my trial, their system is always mysteriously not working. Nothing but a scam!

by Needing Clarification

I went to start up my Dish service for my motor home only to find I am being charged $7.00 every time for a Wally box I own!! When I called to ask about this I was told everyone now gets charged regardless of if they own or rent. This is ridiculous! I asked if a box would be sent to me if I am paying for it and was told “ I believe”.
I asked the customer service rep if this meant she knew or not. I did not feel I was getting factual information, just her agreeing with what should happen. Also was told that if I turn on the service for the 30 days and only use it 2 I would be able to get a credit for the other 28 days, “ she believes”. I was never notified of any policy change and had no idea equipment fees would be added to the monthly service for what I purchased and own. Anyone else had the same problem? My customer service rep said many people who own their boxes and call in are angry. I need clarification on these points!!

by Fed Up With Improvements

I recently subscribed to DISH Puerto Rico. The materials provided, “Welcome to DISH TV That’s Tuned In To You”, is basically marketing fluff which little useful content - basically a waste if time and effort. What was the objective of this booklet? It mentions features, but doesn’t actually tell you how to use them. It takes you half way there. It wastes pages with multi-page “feel good” photos. It describes features, but doesn’t actually describe how to use them. For example, it doesn’t explain how to set it edit Favorite Channels. The controls are absolutely NOT intuitive. The remote seems to use Bluetooth, but mine doesn’t function unless I’m within about 7 feet if the Hopper. Seriously?

The booklet mentions this MyDISH App, but once downloaded, it says “Your Provider is Not Supported at This Time.” WHAT? My Provider is DISH, and happens to be in PR.

We are NOT getting off to a good start with this remote or MyDISHAccount!

by J0561

I recently dumped my DirecTV subscription after 10 years primarily because of their incessant channel interruptions/disputes and as I’ve noticed, something that Dish Network is certainly not immune to. These interruptions are now escalating to the extent that the federal government really needs to intervene so that consumer rights and subscription rates we pay has more “say” in a process that we are continuously locked out of.

As a new subscriber, and while I have been perceiving Dish Network as an alternative TV subscription service, there have already been several hiccups with respect to getting the channels I’ve supposed to receive to “download” into my channel lineup so I can view them...this is a process that takes wwwwaaayyy too long. And now I’m not able to activate MyDISHAccount as a means of reviewing and/or having access to my Dish Network account. I have a iPhone XS which I’d like to think should be a compatible device. What I had hoped would be a seamless transition from one to another and for what they tout as enticing features for their customers is quickly becoming frustrating and making me think twice if it was a wise decision to have switched.

by Moodytime

Dish is too cheap to make a deal to get the Fox Regional channels back (which they have had well over 1 year to negotiate or simply pay the contract — which I was told by the company who owns those specific Regional (and, perhaps, in some cases even National) networks so that dish customers can watch their teams, whether professional or college sports — ...I reached out to that company and they told me that they have offered Dish a “fair and equal to other carriers of those channels contract”.
SIGN THE CONTRACT DISH! I WANNA WATCH MY ATLANTA BRAVES GAMES COME OPENING DAY NEXT YEAR!
**The WORST part about having Dish Network or any satellite television service for that matter is, rain snow sometimes even clouds will interrupt your service engine your perhaps in the middle of watching your favorite TV show or many other options that could be taking place.**

by 1stMichael

I’ve been using DisnNetwork almost Constantly, for the past 25+years.
They used to be willing to work with you on the $$$ amount, they would get you the latest discount package at the time of your current promotional period.
Also, they sorta behind my back, renewed my contact, during a failing equipment ordeal.
I signed up for their advertised “free local channels/ outdoor antenna” program.
Well the locals were always pixeled, & going off & on. DishNetwork, signed me up for their repair service & monthly fee !
Program, & had Tech’s out to my house 3-4 times, & they could Not fix it. Then one of their “Master” techs came out. After he ran out of tricks, he suggested, let’s try another reviver, “mine was several years old “ . So he installed the latest thing, we tried it for a few days. STILL Not working!!
SO ! They (Dish) said, let’s put you back on the monthly fee for locals. & Well ! Sure that worked! But Now I have a “more expensive monthly program & receiver combo package” so the reverted my programming back where I was too.
With a lesser receiver too!
NOW !! I find out that in the “Fine Print”
Is states that ANYTIME a Receiver is
up-graded/replaced, it AUTOMATICALLY Extends you Contract fir another 2 years!!
Even Though It was THEIR FAULT TO BEGIN WITH!!
That My Friend leaves a Very Bitter
After-taste Behind !!!

by B&AD

I've used MyDISHAccount for a while with no issues. After the last update, MyDISHAccount will not open beyond the Logo screen. I tried closing MyDISHAccount completely and rebooting my iPhone 6 before trying to reopen and still it will not go beyond the logo screen. This version does not work.

In response to your questions, I have an iPhone 6 software version 10.3.3. I believe that prior to MyDISHAccount upgrade I was using the remember me function. I do not believe that I was using the Touch ID to log in. MyDISHAccount never goes beyond the Dish Logo, so I cannot verify that information. MyDISHAccount was convenient prior to MyDISHAccount upgrade and is now useless in its current configuration. Since there appear to be several reviews with the same issue, hopefully this will be able to be resolved quickly. Thank you for your response.

by Rileysboy

Seems like “new” or potential customers receive more incentives than established ones. The most annoying thing though, is the fact that my 120+ stations amount to alot of similarities...going from one station to the next and the only difference is the program title in most cases. I want entertainment, not looking for info programs, and not looking to buy anything. In my subscription, I count 10-15 stations that I look at. For me, the rest are not worth my time, so I guess, paying more for less. Looking to see if I can at least reconnect an outdoor antenna to receive local networks. Paying for something that’s otherwise free, is a rip-off! Plain and simple! We are in an area, that if you want more than local stations, you have satellite service to choose from, because cable is not available. Definitely wish there was “something else” out there!!!!!!

by Jameramos

Overall my Dish experience has been decent, if not great.

I typically encounter one of two problems. One of the satellite signals is absent and a few shows seem to be unobtainable. The second and more irritating issue is that for some reason the screen of the TV set turns black even tho Wally seems to be on and there are no error messages. It is an irritant because I have to reboot the Wally to get picture and sound back.

Otherwise, picture and sound are usually very good allowing for wind and weather on occasion. I am reconsidering my package selection to the basic because the pkg does not give me some choices that might be available with a decent cable package. It does include a bunch of crap religious and cheapo programming including every QVC channel and the like.

by Not2old2do

I agree with Pamela. I have belonged to DISH since it became available in Houston, Texas. I know you add channels, but seldom any that makes any difference in what I view. I also liked Smithsonian Channel. Can’t you bring it back. I also think for the price we pay we should be able to choose the channels we watch. And I agree you need to get better and newer movies. I am 78 years old and movies like Silence of the Lambs and Forrest Gump (while great) have been run at least 200 times and sometimes all day long. That is a bit ridiculous I think. Perhaps you could do like Sirius Radio and pick choices like oldies, most recent, westerns, comedies, etc. I am now able to get Direct, and although Dish service has always tried to accommodate I am considering the pros and cons of making the change.

by Granny4492

For the most part I love my dish services. But am greatly disappointed in the information I received related to the latest charge on my bill. When initially setting up our account we were told that we only needed the sports pkg that we have carried since opening our act. Were told we would be able to watch Tennessee Vols and Chicago Cubs. Then spring and baseball and blacked out games. I did not understand the blackouts and called to inquire. That happens you just need to add this pkg and you can see every game. I promise. Guess what. Games still blacked out. Called again. This customer rep explained that even by adding pkg that station owners still blacked out some games. The new pkg will not help that. So waited a day. Yesterday every baseball game on the new pkg channels were all blacked out at same time yesterday (Saturday) afternoon/evening. So pkg totally useless. Cancelled and was charged $5 for canceling a pkg your first rep told me was what I needed. Very very disappointed in this “customer service” Dish! ☹️☹️☹️

by Shipofool

So many of the same OLD shows being shown over and over again -day in, day out. So many OLD movies (from the 60’s and 70’s) over and over again! And I’m paying for it?
Like the saying goes “100 channels and still nothing on”!
How many times can I watch the same movie -that’s showing every day -2 weeks in a row? Are you that hard up for content? Yes. When I wanted to see some of my favorite shows on NBC for the last month -I couldn’t because Dish doesn’t carry NBC anymore. I and all Dish subscribers should get at least a month of free service as a result and a discount in the monthly bill. Even my neighbors that only get 3 TV stations with an antenna get NBC! This kind of “service“ is NOT what I agreed to in the 2 year contract!

by Terjonsar

From the beginning of having this service we have had nothing but trouble. We have had to reset the Joeys every day at least four or five times. At that point we just get aggravated and frustrated and turn off the TV. I talked to a very knowledgeable young Lady in customer service on Wednesday, September 28th. She walked us through many different things in order for our service to work. After hanging up with her we had to reset both Joeys again. I have been extremely busy and not had a chance to call customer service back and ask for a technician to be sent, I will be doing that tomorrow morning. I love everything dish has to offer and I’m extremely irritated that I am missing the shows I really love.

by Snoozzznloozzzing

Hands down Dish blows away any satellite company especially Direct TV. I love Dish because my wife can record everything she wants and there is plenty of space left for my favorite stuff. 2 + Trillion worth of recording space. That’s like the “cloud” in your TV. Fantastic
Direct Tv was a terrible experience for me.
Very Important— Make sure you keep your return equipment receipts for Direct TV. They will claim months later that they didn’t receive 600 dollars worth of equipment as they did me. I even made pictures of postal paperwork. If I had not kept these records they would have claimed I never sent equipment back. Nothing like paperwork backup satisfaction..Bad people. Credit killer.
I love MY DISH NETWORK!
Great prices With no surprises.

by No Slew

Has always worked fine until I got the update and it told me this version was no longer compatible with my iPhone 5c. It asked me to download a new version and I did about six times and when I open it the same thing happens , update and download new version. It works fine on my wife's 5c. I have been updating MyDISHAccount everyday since November 22 and everyday it ask me to update and download the new version which I do everyday and it loads and immediately ask me to update again. It is working now and allowing me to log in. I just keep getting the same annoying update. Please fix it or remove it. As of March,2018 I downloaded MyDISHAccount again and it is working fine. Thanks

by Msmith8780

I’m Periodic shut off ! I’m paying for this service 24/7 get rid of the are you watching ! It’s really a complete nuisance to me as a long time subscriber which I know the by passes but you provide a service 24/7 do not shut my service or ask me ever 3 to 5 hrs am I watching . Get your act together then you €+%*>^<¥% want to ask a nick name to send my response really !! I give your admiration a zero Periodic shut off ! I’m paying for this service 24/7 get rid of the are you watching ! It’s really a complete nuisance to me as a long time subscriber which I know the by passes but you provide a service 24/7 do not shut my service or ask me ever 3 to 5 hrs am I watching . Get your act together then you €+%*>^<¥% want to ask a nick name to send my response really !! I give your admiration a zero

by Auqalinefine

I really like my Dish network package.
Some aspects are a little annoying like when the box shuts off if you don’t change the channel for a while and the wireless boxes have a few seconds delay from the main box so if you have the same show on in two rooms it won’t match up. The main complaint is the price has gotten way out of hand. A few years ago $35 month was fine now it’s $176 a month so I am considering canceling and going to a streaming network for a third of the price but still will get all the channels I usually watch. If the price increase’s even a dollar more I will be done with satellite tv.

by Now Wants A Nickname

You list little blocks of available TV advertisements and bury the payment availability. I had a very hard time trying to pay my bill. I don’t like having to waste space on my cell phone using my Data to download “my dish”. You are my TV provider not my best friend.
We should be able to go online and make a payment without downloading your app. I went into my accounts and it put me right back to the stuff you are pushing. I went into Support and it led me right back to the stuff you are pushing. It’s all about Dish and the hype you push. People want to pay there bill online without having to download your stupid app or having to see programming that you all try to shove down your customers throats!! Very Selfish on Dish’s behalf!! I don’t like having to download your app but have No Other Choice if I want to pay my bill! There again it’s all about Dish and not making it more accessible to pay a bill online.

by Brad1837482837

The elimination of channels is extremely disappointing. I have lost multiple sports channels for months now. And never have I been offered a discount. I had to call and complain for any type of compensation. Eliminating NFL Red Zone without any notification. I call to get it restored and there is a 60 minute wait. They don’t even give you the option to wait, they just disconnect your call. Great customer service..... The fact that you sign a contract and are held to it but DISH doesn’t have to keep the original channels from the day you signed on is not customer friendly whatsoever. The least you could do since you didn’t hold up your end of the bargain is let your customers get out of their contract that you failed to live up to for free instead of charging a ludicrous amount. Extremely disappointing.

by Jsb48

Dish network is ok, pretty good customer service, but I’ve had to replace my hopper twice in the last two years. Both of them, after a few months, start freezing up, get glitchy reception, stop streaming well (constantly buffering) and then start to make what I now refer to as the hum of death! Is it worth the hassle of waiting on hold forever to get a voice on the line, being charged a fee for the return, waiting without service for them to send you the box to return it in, and finally having to take the box to ups or wherever to complete the process?? Maybe if I wasn’t charged a fee to exchange THEIR broken equipment and also do all the leg work returning it, it wouldn’t be so annoying. Not a great system! Maybe Direct TV is better?

by 2017p

Your website fairly easy to use. That is appreciated, I have been unable to connect my internet to MyDISH. This has been very frustration since I am paying g fir Netflix and cannot use it. Also the Smithsonian Channel has just disappeared form my line up & I enjoyed that channel very much! You guys could make so much more money by letting customers choose the channels they want, except the local channels & the sports packages. There might be 25-30 channels in my entire package that I watch regularly, but I have to pay for all that mess I care nothing about!!!! Also the line up of movies on the movie channels is ridiculous, showing the same OLD movies & rarely anything new or fairly new. It’s a joke to have to pay for this junk when you have seen it a 100 times! Is there nothing DISH can do about that? If you do have an OnDemand channel for a movie channel you subscribe to, you have to pay to rent it! That’s also ridiculous! I love Dish, but I have honestly considered switching to Direct, but I’m sure it would be another laundry list of issues, just different ones! I need my internet connected to my DISH services so I can order movies or change my service when I want to. I want the Smithsonian Channel back!!!!!!!!!!

by URTERRIBLE

Today will be the 5th service call since April to get Dish to fix the disrupted service. I got a new roof in April and paid to have Dish mount the dishes tv and internet on my roof and my tv and internet service has been absolutely terrible ever since that time.
I have been a loyal customer for 11 yrs and apparently this doesn’t meet anything. SOMEONE BETTER HEAR ME NOW BECAUSE IF THIS PROBLEM DOES NOT GET RESOLVED TODAY I WILL BE GOING SHOPPING.
I just got another call that the tech will be here between 1:45 and 3:00 o’clock it’s 2:42. This morning they were going to be here at 4:45 and 6:00.
I’m sooo glad that I have nothing better to do with my time than to wait around for Dish to fix my service for 5TH TIME.

by Sumguy1953

After buying my portable dish and Wally I have spent many hours on the phone getting things setup. Both with Winegard and Dish.
Once I got things working I did not get the channels I wanted. Another call to Dish and more time spent on the phone I finally got the local channels. I had a credit on my account. Today my service went out. I checked my Dish account and found I owed money. Two things here. I should have been on auto pay like I asked for and I should have the credit. Both were gone.
So I am not your happy customer. Maybe in a few months things may change.