Take command of your wireless service, anywhere at any time! The Straight Talk
My Account App lets you manage most aspects of your wireless service right from
your phone. Here is how it works: -Once downloaded, open the app and after
agreeing with the End User License agreement, you wil...
Customer Service is not the best
Recently I upgraded my phone. I gave my old phone to my husband. When we tried to switch his straight talk service over to my old phone I was told it needed a new SIM card even though the phone was not really that old. We waited 3 days for it in the mail and when I called to have my husbands phone number switched over the guy I spoke to (he said his name was Ralph) kept asking me the same questions over and over and putting me on hold saying he needs to speak to his supervisor. I specifically told him that we wanted to keep my husbands number as it is on his business cards. Well over an hour goes by and I had to go to work. Ralph tells me it is taken care of and if we aren’t able to make a call just shut it off and back on. Well it did not work. We had been given a whole new number. It took two more calls to get it resolved. The 3rd rep I spoke to knew what she was doing and was able to fix it but she was very rude at the beginning of the conversation. I asked her to hold for a moment to put my dog out so I could hear her and she said rudely that she would only hold for 2 minutes. After being put on hold many, many times by 3 different reps for what should have been a simple phone swap. It made me so mad but it seemed clear that if I didn’t act super nice she wouldn’t help me. I love my new phone and I love straight talks prices but I hate EVERY time I have to call in.
Much better options, customer service is a joke
We had a problem with the SIM card after spending 45 dollars on a prepaid package. The person at straight talk had no idea after an hour on the phone, the manager of electronics had no idea but acted as he did and referred us to some guy that had a kiosk in the store selling what we found out were overpriced, used phones. He was able to figure out the SIM card. We, throughout a week or two had three more calls with straight talk. They troubleshooted the same way as all previous, they did not listen to any relevant information we had to provide. After 4 collective hours on the phone with them giving us the runaround, we had enough and asked for our money back. As you could expect they said it wasn’t possible and told us to buy a new phone and they would “guarantee” it would work, with no actual guarantee. We asked for a refund, asked to send one of their “50 dollar phones,” and naturally, nothing but excuses and words of impossibility. They don’t have to have customer service, act like they care when they don’t, they’re generally not that bright and have no idea what they’re talking about even in regards to the product they represent. I recommend going with sprint or having a group plan to lower cost instead. This company is a bigger joke as a whole than their customer service branch.
Disappointed in what customer services called a glitch
Except for the past several months I always received text message notifying me that I only a week or so left on my plan before I would need to refill it. However for the last several months I have not received any notifications, the only indication that something was wrong was the loss of phone and mobile access, which has resulted in dropped calls, loss of internet while trying receive documents, or my current favorite; google maps losing connection in the middle of a trip in another state. After this last time I contacted a customer service rep and stated the issues I was having, I was informed that there was glitch or software error on their part and that was it. No solution, just a scripted apology, basically left in limbo. My family members and friends who also have straight talk still receive notifications; this is what I find annoying, how has a glitch on their end affected me and not members of my family who use similar phones and data plans. My rating will stay low until I have been given a detailed answer and solution to this annoyance.
It does what it says it does.
Great app for adding airtime anytime you please! If you want to put some time in reserve, just do it. It adds your minutes to the end of your scheduled end date. It doesn't delete your remaining time or data. By the way, 10 gb for $45 for Bring Your Own Phone? I get great service at an economical price that even the big boys and girls, [email protected], Verizon, T-Mobile etc..., can't even come close to matching. StraightTalk is a Straight-shooter! And if you buy a 3 month, 6 month or one year card you won't have those annoying monthly bills. For me, I feel safer buying a card than giving my debit or credit card over the phone. The absolute Best Deal for cell-phone service on Planet Earth ! And even in the entire Milky Way galaxy !
Looks good...Does not work.
I have had StraightTalk for I believe 6 years now, and had the app for around a year. When I purchase a card at the store, there has never been an issue. Once I downloaded this app, I have had to contact customer care EVERY SINGLE MONTH, sometimes more when it is not resolved the first time. The app is pretty, and seems to function well, but when I go to purchase airtime, it says something like, “Error. Contact customer services”. I have had 3 different cards tied to my account, all of which have had the problem, and no one can ever explain to me why this happens. All the time I have wasted waiting on hold and explaining the same thing over and over to very nice, but seemingly under qualified people, is too much work for me. I have deleted the app, and am considering a more convenient service as well. Sad, because I honestly get fairly good service with my phone. I just think with the offers available, it might be worth switching now.
Easy to use
I love straight talk I’ve been using it for over 2 years now. I’ve recently started using the app on my phone which makes it so much easier. The only two bad things with straight talk is if you live in a certain area then you won’t have good service but where I live it’s perfect the other thing is I wish it was easier to get rewards points because it’ll take like 4 years of using auto refill to get the 4000 points needed for a free month of service but once again it’s better than most other carriers. Also I like I don’t have to do any of those 2 year contract bs like other carriers makes you do and I bought my IPhone from straight talk cheaper than I could find anywhere else. I suggest straight talk to anyone who has Verizon/AT&T towers around them (that’s what towers they use). Thanks straight talk for never letting me down :)
I like Straight Talk
I used to have Sprint which is not nearly as good as straight talk. I got a new iPhone through Straight Talk wireless and decided to try their Straight Talk ultimate plan for $55 a month. Straight Talks service on the ultimate plan for $55 a month with unlimited data works perfect. It provides all the functions I need in a good working iPhone most of the time. Unfortunately however lately I started having problems just recently with the my account app. The data usage meter shows my data as maxed out when I do not use even close to a fraction of what my plan allows for every month. Fortunately this does not effect my phone service in any way but I find it quite annoying. Because then I have to go into my iPhone settings to see how much data I’ve used, which is not as easy as using the app. It’s obviously a website problem on their end. I wish they’d get it fixed.
Dont deserve 1 star
UPDATE: I received an email about contacting Straight Talk about how they can “save” me as a customer and it was the same old stuff. I would have preferred my money back given that the new service plan I had was slow! Still got no where, they were not able to “save” me as a customer. I will NOT be returning or telling others to join this mess. I have had so many issues with this crappy service. It has gotten worse and I am sick of their lame guest services. They don’t care about helping customers out at all. I upgraded my plan and the internet service was extremely slow which makes no sense since I just got it and the same day I changed it, it was okay the. Really slow. I don’t even watch movies on my phone just do my Homework and look at fb for a little bit and call it a day. This is the second time this week I had talked to someone and the service is still the same. Next month I will be leaving if not sooner. This is the WORST service I have ever had.
About the straight talk service
Straight talk is a really really good service and they have good reception almost anywhere I would always stay with straight talk and I hope I never ever have to switch from straight talk I really really like this app because the app is great and it really helps humans are straight talk account and straight talk is always nice whenever they answer the phone they never have an attitude with anybody and it’s just a really really great service like I’ve done said that but it gets me going because I’ve had worse the worst services ever went straight talks been the best out of all my services even though you can only find them at Walmart they are a great guy
If you have not downloaded this app then I wouldn’t suggest it. I have had nothing but trouble out of it since I downloaded it. It linked mine and my mom’s accounts together somehow and I have been trying for two months to get this fixed. The app contains my email but her PIN number is the one they expect when I contact them. How does that even happen? They suggested maybe my mom had one of my old phones but nope not it. I’ve had my number for a total of five years and she has had hers for several years as well. If they meant phones specifically that would be a no as well since both were bought brand new and we still have them. After contacting them numerous times it is still messed up. I asked how to delete my account from the app altogether and was told that it wasn’t possible. If they don’t have enough control over this app to be able to fix an issue that their company made then they probably shouldn’t have an app at all.
Early de-activation of my account
I have been a loyal straight talk customer from the very beginning. I have had the same phone and phone number for 7 years.. I buy the 30 day unlimited card each month. I purchased the last card on June 3rd, 2019. I received a text message saying my service would expire on July 3rd 2019. Today is June 29th 2019. It is 11:45 a.m. and my phone has been shut off every since 7:00 a.m. this morning. I use this phone for work. Customers call me on this number and this is how I communicate with everyone. What should I do? Should I sue Straight Talk for lose of money and potential deals that could have been made this morning. I call the 1-877 number and it says my account is de-activated and prompts me to add more phone time. I listen to all of the available options and I am never allowed to speak to an actual customer service representative. After it prompts me to add time a few different ways.. it just hangs up on me.. HELP!!!
David W Smith
This app is very simple and easy to use, I totally enjoyed it. There is no guesswork and is very comprehensive so I know exactly what I did and what I’m doing and what’s coming up next month. This definitely gets a five star rating. I only wish I had discovered straight talk along time ago the cost per month couldn’t be more reasonable and l went from $200 a month to $55 a month. Not that I want my bill any higher but I would definitely be willing to pay more if you raised it, like I said the rate is very reasonable. Every chance I get I’m constantly telling people about straight talk and for them to switch over from their high current plan. David Smith
Depending on which version, Issues are present in this App!
After my last review I had stated an issue in the To buy on the month to month tab. While only getting 2/3 the way thru after entering card info only to get to the CVV portion with no visible method to proceed forward?!. Second is a issue with sending feedback thru the App in the menu, try using this only to find it to be blank nothing. Tried to get to the feedback from the support help area issue still present, Blank page. Turn off all forms of Advertisement blocking still nothing even rebooted phone even. The first issue had the button hidden off to the side bottom tray area, not visible color matches the background. After all these are the two issues that need attention, please fix.
Best phone service I’ve ever had.
I have been utilizing Straight Talk for at least two years now. It is wonderful for the whole family especially with anyone that is on a budget. With great cellular products and many plans to choose from, so picking one that is perfect for you is not at all an issue. I can ultimately attest with honesty that with everything thing Straight Talk has to offer, it has been truly an affordable convenience. And who could forget about their awesome rewards program that no one else can compare to. Thank you Straight Talk for offering a wonderful cellular service that can’t be beat.
I just transferred for one phone to a new one. I tried to get into my account that I have not logged into in over two years to find out that it had the wrong email tied to my account. I had to create the email that was wrong in straight talks system just to get into my account to find out I have no points and not even my name or info in the system. I called to get everything fixed and they act like I’m a new customer lol even tho I have been a customer from 2013. I called multiple times to find out what the problem was and they can’t find and thing in their system about my account Even tho I have been paying with the same phone number and same credit card for over 2-3 years that I know of. Wow blows me away that they can’t tie my name, my phone number, my email or even my credit card to my account. I’m just wondering what response they would have if the FBI or other government agencies tried to look at my account. I’m really mad and worried at the same time, do they let a lot of illegal stuff happen on the customer accounts for not to be able to find basic info on just one customer??? I Would not recommend a reckless incompetent company to handle any information through straight talk or out sourced company they are affiliated with.
No. Straight Talk My Account does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 177,940 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Straight Talk My Account Is 15.3/100.
No. Straight Talk My Account does not seem legit based on our analysis. This conclusion was arrived at by running over 177,940 Straight Talk My Account User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Straight Talk My Account Is 15.3/100.
Straight Talk My Account works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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