i app not working? crashes or has problems?

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Last Updated on 2015-10-10 by EDITIONS NATIONALES PERMIS DE CONDUIRE

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Common i Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot i app on iOS and Android devices. Solve all i app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

i iPhone Issues and Solutions

i iOS app crashes, not working, errors
i iOS app network issues
i on iOS has black/white screen

i Android App Issues and Solutions

i has errors/crashing/not working
i server network connectivity issues
i has black screen

i iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever i app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix i app crashes or not working on Iphone (iOS):

Close and restart the i app on iPhone
Update i app to the Latest Version for iOS
Uninstall and reinstall i iPhone app
Update your iPhone to the latest iOS version

Fix i on iPhone unable to connect to server/internet connection issues::

To resolve i network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix i black/white screen (blank screen) on iPhone:

Follow the i iOS app troubleshooting guide Here →

i Android App Issues and Solutions

Fix i not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent i app issues:

Force Stop the i App
1. On android, goto "Settings" » click i app. » click "Force Stop".

Update i to the latest version on PlayStore

Clear i App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "i app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch i.

Fix i unable to contact server/ i internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click i » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got i » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch i on android.

Solve i black/white screens issue on Android:

Follow the i android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at EDITIONS NATIONALES PERMIS DE CONDUIRE, developers of i.

About this app

En révisant votre code de la route avec la Iformation Mobile by ecf, vous faites le choix du savoir professionnel de l'ECF en matière de formation et d'éducation à la sécurité routière. Accédez à l'ensemble des 1600 questions de Iformation mobile grâce au code d'accès fourni par votre agence ECF. Elles font partie intégrante de la méthode pédagogique ECF et sont complémentaires des cours dispensés par vos enseignants dans votre école de conduite ou centre de formation. Votre formateur suivra votre progression pour mieux vous accompagner dans votre préparation à l'examen du code de la route. Iformation mobile est l'extension mobile de la web formation ECF , votre portail de révision en ligne intégré à votre formation ECF. Sur cette application, venez tester gratuitement vos connaissances grâce à une série de 20 questions sur la signalisation routière et une série de 40 questions en mode examen blanc. Cette application est le complément d'une formation en agence ECF.