FaceQ app not working? crashes or has problems?

FaceQ Status

Last Updated on 2017-05-17 by 深圳市脸萌科技有限公司

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Common FaceQ Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FaceQ app on iOS and Android devices. Solve all FaceQ app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FaceQ iPhone Issues and Solutions

FaceQ iOS app crashes, not working, errors
FaceQ iOS app network issues
FaceQ on iOS has black/white screen

FaceQ Android App Issues and Solutions

FaceQ has errors/crashing/not working
FaceQ server network connectivity issues
FaceQ has black screen

FaceQ iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FaceQ app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FaceQ app crashes or not working on Iphone (iOS):

Close and restart the FaceQ app on iPhone
Update FaceQ app to the Latest Version for iOS
Uninstall and reinstall FaceQ iPhone app
Update your iPhone to the latest iOS version

Fix FaceQ on iPhone unable to connect to server/internet connection issues::

To resolve FaceQ network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FaceQ black/white screen (blank screen) on iPhone:

Follow the FaceQ iOS app troubleshooting guide Here →

FaceQ Android App Issues and Solutions

Fix FaceQ not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FaceQ app issues:

Force Stop the FaceQ App
1. On android, goto "Settings" » click FaceQ app. » click "Force Stop".

Update FaceQ to the latest version on PlayStore

Clear FaceQ App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FaceQ app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FaceQ.

Fix FaceQ unable to contact server/ FaceQ internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FaceQ » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FaceQ » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FaceQ on android.

Solve FaceQ black/white screens issue on Android:

Follow the FaceQ android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 深圳市脸萌科技有限公司, developers of FaceQ.

About this app

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