Contact Borgata Casino Support

by BetUnfair!!!

In attention to their digital Blackjack games, it’s blatantly obviously rigged! On a $5, $10, $20 bet the chances of winning are somewhat ok, but still managed by data exchange between the user and their network. I’ve seen the dealer get 20, 8 times in a row followed by Blackjacks and 21’s. The more the wager the lower the odds get. Every large bet $250 $300 $400, $500 etc is almost automatically met with the dealer winning with a 20 or 21 or Blackjack! I’ve seen the dealer get a 21 with 8 cards. If I get a 20 the dealer gets a Blackjack, even 4 times in a row on large bets! I’ve bet pairs 10 times in a row, lost every time and then not bet pairs and pairs will pop up 3 times/4 times in a row when I don’t bet them! I’ve lost $4,000 on a glitch when the app froze, contacted support and they blew me off like I was lying about it. This is a Criminal Enterprise we’re dealing with here people! It’s Theft in every way! They fly under the radar and get away with theft, fraud, theft by Deception, etc! After frustrated and complaining to them repeatedly I was then banned from their rigged games. They terminated my account which in my eyes is an absolute admission of guilt. If you have experienced anything like this please don’t let them bully you like they did me! Remember, this is a Criminal Enterprise that is above the law and will go at any length necessary to outright steal your money!

by Fivesevenjoe

I signed up with the new customer promotion, which was match deposited amount by 100%. I decided to play blackjack with it. Just to be clear, I deposited $20 to just test the waters with the app since there’s so many and take advantage of the promo. Here’s where the problem lies. I took my $20 got up to over $200. Couldn’t withdraw any of the funds. Figured maybe there was a stipulation where I needed to wager a bigger bet. So I did. Lost all but $5. Turned around and took that $5 to $110. Tried to withdraw again… still can’t. Mind you i wagered well over $350 at this point. I call customer service and they explained… in order to pull any money out I needed to exceed $300… fair enough. I knew I was well over that. She then explained, it’s a percentage on each dollar that counts as actual money wagered. So in turn, I’d need to wager over $1,000 in order to pull out any winnings. She said I only wagered $3.75. Because of this scammy percentage calculator. Needless to say I had to opt out of the “new customer promotion” forfeit my $100+ just so I could take my $20 I originally deposited to get out off this scammy app. With fan duel, betrivers, and the many more apps out there, you have to be crazy to use this. Good luck everyone. Please don’t fall for this scummy practice and give these people a dime of your hard earned money.

by Rbzoey13

I have been gambling here and there for the past year. I have participated in many promotions so I know how they work. I participated in a deposit match (as I’ve done several times). When I opted into the promotion, the wager requirements were 15X. After a few hours I went to check my progress on satisfying the wager requirements since I was doing pretty well, and I noticed I was only 21% complete. How?? Well, despite opting into a 15X wager requirement, I deposited money and my promotion changed and increased my wager requirement to 25X. I contacted customer service who could not help. They referred it to another department. I sent screenshots of proof with my wager requirement CLEARLY listed at 15X. I got a response back that they’re looking into it and to keep gambling. Yeah, ok!! I’m going to give you more of my money with no promise of resolution. Well, got another response back that I need to check my wager requirements in my account because it says 25X. YES I KNOW!! That’s the problem and the reason I filed a complaint!! I sent pictures proving what I opted into and yet, they still refuse to correct my issue and continue STEALING from their customers!! Unreal!!! Going to file a formal complaint against borgata.