Contact Smoothie King Support
Company Name: Smoothie King Franchises, Inc.
About: Smoothie King Healthy Rewards will be an integral part of your health and
fitness journey. Download the Smoothie King app today to order ahead for pickup
or delivery, and pay, earn and redeem your rewards.
Smoothie King Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Smoothie King. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Smoothie King. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Smoothie King Franchises, Inc.
Read 11 Customer Service Reviews 😭😔💔
I have been using the local Smoothie King for almost a year. The APP is a nightmare. I just got used to using the old app (you can't get any points without uploading it) and NOW I'm told they CHANGED the app and it is more of a nightmare than before! I tried on both my phone and home computer to check the balance on my account without success. I tried to use my accumulated points points at the SK where I just came from and NO ONE at the store even understood what I was talking about! So I bought a drink for $13.06 and was unable to get any discount despite the fact that the app said that I have $6.00 in credit! I feel that I am a loyal customer so this is NOT ACCEPTABLE. Great product, LOUSY delivery and a VERY complicated APP. NOT OK!
I have a problem with the Smoothie King in Hammond, La. by the mall. I ordered a 32 oz she has a 20 oz. I told her no 32 oz then I sit there until she gets it right. I had a coupon for $2 off and then she tells me I can't take that I already ran the card? So I paid $10 yesterday when the reason I went to buy one was because of the $2 off and she didn't give it to me. Then then the girl that gave me the smoothie, had a ring in her nose, rings all over her face, so unprofessional. I really don't like the way this smoothie king is going down. When I first started they had wonderful young girls down there that I treated like my daughters now today I am afraid of them the way they look.
I really had a difficult time trying to figure out where to add my receipt until I googled directions. Help & FAQ is the last place that I was expecting to be able to submit it. There should be an obvious place in the app with it's own tab.
No such option as guest support… cannot add receipt in app.
I am not able to manually add my receipt
My app does not have guest support to add my receipts.
Guest support option does not appear within the app. Unable to add reward points.
What happened to Guest support and why can’t I add my receipt? This app should not be this hard!
Worst app ever
by TC From CLT
This is by far the worst app I have ever used. I have used it countless times over the past two years. It is extremely slow to pull up the main menu. It rarely remembers my past orders. If it does remember my past orders there’s only one or two past orders that appear. If I click to order again multiple times it tells me that the menu item has changed and I need to re-add from the menu. To which I order the exact same thing - no menu item changes. If I am able to add a previous order then I am unable to make any changes - say remove a smoothie or add fruit or whatever. Today I only had one previous order showing. I added it to cart and in the cart I tried to remove one of the two smoothies that were from my previously order. “Error. The merchant has updated their menu Please re-add your items before continuing”.
AWFUL AWFUL AWFUL. I don’t know why I keep coming back to it and really not sure how this app gets 4.8 stars.
The worst app I have ever encountered
by ItzGuMMi
I have never been so frustrated with an app that I spent the time to actually give it a negative review but this one has earned it. For weeks each time I go to order through the app loading takes so long on the screens to load my location, menu, review my order that I will sit there for minutes and eventually the app will just crash or I have to hard close it over and over to get these loading screens to eventually work on my very fast connection. Today I spent over 20 minutes trying to get an order to go through and never could after attempting to hard close the app and even restart my phone many times. Eventually tried to redownload the app entirely and even though got back into my account just fine suddenly I lost my reward for my free 20oz smoothie. I enjoy smoothie king but the app has been so consistently terrible for such a long time I don’t know that I will continue business.
Absolutely corrupt
by Jezz74
I’ve been going to smoothie king for several months now since one opened up just a stone’s throw from us.
Yesterday the girl at the counter was shocked when she found out that I hadn’t received any of my rewards points.
She realized the other girls hadn’t showed me how to use the app when I came in, but then she went above and beyond what the others had done to show me how to take the receipts I had and go back in the app and manually enter the receipts to earn those points. We did that.
Then today I receive and email that basically says “Sorry, we were unable to process your submission for the rewards points.”
When dealing with an underhanded company, I’d expect it. I didn’t expect it here, but I’m going to assume that smoothie king had nothing to do with this. Instead it is whoever created the app.
So, your corrupt or incompetent actions (has to be one or the other) just cost smoothie king quite a bit of business as I’ll now take our business (as well as my company’s business) down the street to your competitor’s establishment.
Too bad the designers of this app don’t work as hard as that young lady at the counter yesterday. She was truly impressive, unlike your app’s capabilities.
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