Contact Elfster Support

by MLP225

This app had a great idea with terrible execution. The group I was trying to join gave me their exact group name exactly with capitalization, etc. I cannot locate it after many days and hours. Where is the search function? It’s either hidden or doesn’t exist. Or its search parameters are primitive. This is an unfriendly platform. It doesn’t even meet search parameters for 1990. I’d give it 2 stars if it was difficult, but possibly able to navigate. But it’s not. I’d give it 3 stars if my generation could navigate, but it might be difficult for the elderly. 4 and 5 stars don’t depend on usability - they have higher bars to meet.
So this app earns less than 1 star for someone who grew up with computers in the 70’s, coded for over 25 years.
* Anyone creating a list may have a different experience.

by Citygrl00

Used this last 2 years for our gift exchanges and started to this year, but after the recent update, it is full of bugs. I can’t get past the loading screen and everyone else in our exchange can’t login or gets stuck on the loading screen as well. What’s the point of the app if it’s useless at the holidays. We’ve used Elfster for years but it’s so frustrating right now, 1/2 the group has already said there is no way we are using it again. It’s a shame that the update has so many glitches and was rolled out right before the busiest gift exchange time of the year. If my parents call me or my siblings again to let us know the app doesn’t work, I might actually cry. Come on Elfster, let’s get an update out ASAP to fix what you guys broke.

by Mel_la

I have used Elfster for the past four years. I absolutely loved it and would have given 5+ stars. It’s great when it comes to excluding certain people in picks and the ease to set up. What I am ultimately disappointed in is that I can’t use my exchange from last year, although maybe I can but without a help button who knows. This means I have to add all the people from last year and they have to add all their info in again! Also, my biggest gripe is that I have invited 17 people but it shows 0 INVITES. I have a few elderly people that I was allowed to accept their invitation for them and just let them know who their secret Santa was…. Not sure how to handle that this year but will not use app again unless they correct this issue. There are too many apps out there.