Contact Shopbop Support

by Vmavalentinam

After trying to buy 3 times something from your website and getting a confirmation order the 3 times, just to realize later that my order has Being canceled without giving me any notice I’m supremely disappointed by the lack of professionalism of your Website. The first time customer service told me I got something wrong in my credit card info... so they just blocked the purchase without giving me or my bank any notice. So I didn’t got my things that I specifically pid rushed since I needed them. The second 2 times I used a different card and doubled checked the info with 2 other people doing the purchase with me. Same history, I get the confirmation email but when checking in the app, the order is rejected... here it comes the best part: I call customer service and the person in the phone tells me: they are all in a meeting so they can not help you now....

It is hard to believe that you are a serious business after all my attempts to get something from your website. You have a terrible way of communicating with your clients, and a really slow and not competent customer service. After this terrible experience I’m just rating you 0 in every platform or review that I can find and telling all the people about this awful experience. I know maybe it’s not a lot, but reputation is something that you should definitely care, at least care more than what you care of customer experience.

by Kmalonek

Your app drives me crazy I’ll be browsing through a search I made, with filters and such, and all of a sudden one of your dumb pop-ups appears on the bar on the top of the page, which is so easy to click on by accident when you’re scrolling...so without fail it happens and then I can’t get back to where I was because there’s no back button, and I have to do my search all over again and find my place. It is unbelievably frustrating. I don’t want to see your Calvin Klein underwear sale!!!!! and I don’t want to look at your so called must-have’s!!! I want to continue browsing what I was browsing to shop for. Pop ups and advertisements are meant to drive customers on news sites etc to *your* website. I’m already there. Or you advertise your curated sales in a section of the home page. So poorly designed and difficult to use. I’m a loyalist who shops online all the time. Your app is annoying to use for other reasons but this problem is most glaring. FIX THIS!

by Lviovvluv

Well , I’ve spent bunch of money one shopping on Shopbop, and last nite I made wrong order I was trying to cancel some items. I called the customer service many times , no body pick up! Then I emailed them , they told me they have to wait the warehouse get back to them , I canceled a order before , I never been told I have to wait for warehouse get back , then they can cancel it ! Then I called them , a guy picked it up , he was showing attitude and very very rude , almost yelled at me , he didn’t solve any problems, and hang up! This morning I called them again, I just realized I been blocked on the phone assist system, now they don’t ship my order , and they don’t get my money back either ! ! I never thought I would get this treatment from them !all my good experiences have been ruined by that guy ! 🙃