Contact Big Cartel Support

by Nottabouttitt

Updating 1 1/2 months later to say it has somehow gotten even worse. the app is absolutely useless. Seriously what is the issue? Nothing works and it constantly glitches and crashes!! It used to work perfect a few years ago and now it’s completely insufferable. Can’t add listings, can’t even view listings at all. Can’t view orders. Can’t even open the app without it crashing instantly. Honestly not sure what it does do besides take up space in my phone.
I have a perfectly working iphone 12 pro so my phone is not the issue. FIX THE APP!!!!!!!

I have had big cartel for two years and have tried to be patient but it seems that with every update something else stops working. for some reason you can’t click on listings from the order page. there’s just no link to the actual product anymore and when you click the product or the picture nothing happens when before it would pull up the listing. Also every single time i go to my products page to try and search for an item it just glitches out and won’t search anything. so the only way to find a specific product is to scroll through the hundreds of items i have to find the correct one. the app constantly logs me out for no reason and will randomly crash while i’m using it erasing all the work i’ve done. If it wasn’t going to be so much work to move all my listings to another platform i would have given up on big cartel years ago.

by Shickmann

I am so sad as this is my only selling
platform. but the app has been TERRIBLY glitchy as of late. won’t allow 5 pics at a time to be uploaded and then when I individually upload them (oooh the extra time it takes to do this) they disappear and I have had customers email me asking what an item is because there is no photo showing up! also sometimes when i’m working within the app (shipping, listing, etc), the app just completely shuts down and exits out. so frustrating! it has become a real buzz kill and takes extra time and effort just to add items which it shouldn’t. all my item pics for sale are in my phone so it’s easiest for me to use the app but there are days I have had to postpone a launch because the app isn’t working - it’s happened way too many times and i’m at my wits end. please fix!!!

by S. Zulu

It’s been WEEKS now (I’m actually willing to bet more like nearly a couple of months) since the complete app overhaul and it’s been getting worse and worse with each update. Always crashing. Showing that I have no orders to ship when I have at least 50. Rarely finds the product or order Im searching for. And ALWAYS CRASHING. It’s incredibly frustrating for entrepreneurs in the go. Though not perfect, the app was much better before the big change. PLEASE hear our cries Big Cartel. Other platforms are looking more and more appealing by the day.