Contact Teleprompter Captions BIGVU Support

I love the functionality of this app and how easy it is to navigate. However, there are some MAJOR issues that I’ve outlined below: 1. The audio will randomly cut off halfway through filming. I use a wireless mic that has a receiver which connects to the iPhone via lightning port. No other teleprompter app has this issue with my equipment. 2. There was even a couple of times where the audio worked fine but then the video was nothing but a black screen...it seemed like most of the takes I did had either an audio issue or a video issue 3. The auto lock exposure functionality doesn’t work well at all. The exposure was all over the place and the tones of my video were adjusting like crazy all throughout the recording. 4. I signed up for their one month free offer hoping that I could then take advantage of the 50% for a one year payment. Once I selected the one month free option, it will not let me cancel that and use the 50% off annual option. So I asked support to help me and literally TAKE MY MONEY for an entire year but they said it would take like 2 days to get back to me and I have yet to hear back...but now that I found the bugs listed above, I wouldn’t pay for even one month of this app. I wanted this app to be good for so many reasons but these are deal breakers for me.

I have never a give low rating, but since I bought this based on the ratings, I thought I should. This app is actually quite impressive at first. It’s got everything you could ever need, and could provide seem less video, but I cannot get it to upload from my phone to anywhere else (changes or no changes). I have tried 2 videos one was a 3 minute video, and another was a 6. Either way it took hours (and I have fast internet) to upload from the app (and heaven forbid you do anything else on your phone because if you do, you start alllll over), and then cuts off in the end. Each time it does this, I have to start over. From the computer, it does take a while, but it works better. Unfortunately my computer webcam is not great. From the app, I’ve had nothing but issues with getting it to go anywhere (with or without changes) off of the phone.

Guys i have a lot of good to say about this app. It works well and easy. Everything functions the way it should. User friendly, customizable, integrating easily into other applications The huge issue? If for ANY reason, your phone locks, if you have to leave the app to reference or look up something, there is ZERO ability for the app to stay open! I have lost multiple projects, simply by getting wrapped up in writing, needing to refernece outside the app, then going back to the app to watch the whole application start up again and all my work was lost. The only save option is a manual save button that takes a long conscious press. This has to be fixed NOW. Such a good quality app. Even the customer service team is polite, fast to respond, and diligent. But this issue is a daunting one. Pls BigVu. Sort this out asap