Contact BigCommerce Support

🗑 Not only is the app absolutely useless big commerce in general is one of the worst interfaces I have ever used to date. We came over from Shopify and we have regretted doing it every minute of every day that we have been on Big Commerce. Even the simplest of tasks cannot be achieved on not only the desktop version with Big Commerce and surely not on the app as well. Simple elementary basic features like rearranging categories have to be achieved by downloading a secondary app from another company which also does not work. 🗑 It absolutely amazes me that Shopify has been around as long as it has and perfected the art of e-commerce and all big commerce has to do is copy or duplicate everything they have done and yet do not. They have literally pave the way for them and given them a blueprint of how to do e-commerce right and yet they still refuse to upgrade their system. Absolute garbage and regret every second that we are not back on Shopify.

Very disappointed in this app so far. It won’t load any of my products. No matter what way I arrange the view (oldest to newest, A to Z). And it’s nearly impossible to get help on trying to fix this. When I called the support I was told that “they don’t help with app issues.” This is a very big inconvenience for me, as I am not always lugging my lap top around and need to be able to edit my products on the go quickly.

Forced 2 step verification with new update is a royal pain. Features are limited. Beyond viewing open orders or dashboard numbers, the app is useless. The ONLY redeeming quality to this app is new sale notifications. Fortunately, this doesn’t require I open the app. I just get to the computer and picking/shipping as normal. New products, editing products, marketing, coupon codes... anything beyond view open orders and sales dashboard graphs, this app does not even offer an option. So what’s with the forced app 2 factor? Don’t I have to unlock my phone and have to use a face or fingerprint or password anyway? This is forced 3 factor authentication and completely overkill for a total lack of functionality to do anything! Going back to 3rd party myself.