Contact The 1916 Company Support

by Citiuser5

I’ve been using the app for years, but for the last week, I haven’t been able to use it. When I open the app, I see the framework of the window, but the content does not load. Yes, I have a working internet connection.
I have deleted the app today and reinstalled it. Now, I can’t get passed the login or getting started screen. Trying to log in, shows a Jason error in line with the u/p credentials. Using the Forgot My Password link, doesn’t allow me to enter an email address. When I type it, nothing shows on the screen.
If I try to use the app by selecting Getting Started, I cannot select a country, language or currency. The overlay is grey with nothing to select, except Done at the bottom right corner. So I can’t get passed this screen.
Thank you.

by Bjcomix1

I entered about 30 of my own watches into the system and was happy with the functionality of the app at the time. However, last week when I attempted to ad another of my watches another watch appeared in its place. I tried re-entering the same watch and again the same thing happened. Then, to make matters worse, my entire record of watches was deleted and I was back to a start screen. I contacted the developer about this and have not received a reply. This was a good app that is currently worthless to me.

by One-of-Them

This app seems like a great idea on paper, but the entire app is so buggy and temperamental it's almost impossible to use. When adding watches, it doesn't recognize Bulova, Citizen, or Casio Oceanus as valid watch brands. There is no way to delete photos of your watches except to delete the entire watch profile and start over, the search function always comes back with "nothing found". Its a great idea, and the website works quite well, but the app needs some major renovation before it is actually useful.