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I joined because I wanted insurance on my truck that I rarely ever drive. Want to be covered in case I do drive it or if something happened. This company sounded great as I’m not having to pay the same as I do with the car I do drive daily. Sounded great....until.... my battery in my truck does not work and goes dead. Usually that’s fine... I don’t drive it. But now I’m threatened and charged because “they don’t get a signal” well ya don’t get a signal because my battery is dead! So you charge me $15 a day until I can get out... jump start my truck drive it around the block just so you can get your dam signal. So it’s winter and cold and rainy. And I now have to go out on my day off to jump start it. Then the day I go back to work is when I get my threatening email. So then I get charged another $15 a day for 3/4 days the next week until my next day off to go fix my truck. This company and insurance is not worth it. And now with these added charges all the time it’s no cheaper than a well known company. This is called “hook and sinker” they hook you with a really great sounding offer but then sink you with their hidden rip off pricing. “Their signal” my car don’t work... not driving it. That’s why I came to ya in the first place now ur a rip off just like all the other companies. No thank you. This is a zero star for me, just had to be able to write this review. I will be canceling.

I have never seen an insurance company take SO LONG to issue a payment for a claim. I had someone hit the back of my car, break my tail light among other things, and due to a funeral and a busy schedule I don’t have time to take it in and get it repaired. So far I received one phone call, and apparently they did their Metromile estimate, which was easily a fraction of what common sense says it’ll take to fix it, issued my payout and closed my claim and NEVER contacted me. I’m still waiting on my supposed payout, which apparently they have the only direct deposit that takes at least a week to get, 5 business days apparently. I’ve never heard of any company ever taking longer than a day, two max for direct deposit. That’s the whole point of direct deposit, it’s supposed to be quick, not take as long as mailing a paper check. I’m not happy and advise people to beware. I’m also still driving around with a busted tail light waiting on that snail direct deposit to hit my account so I can buy a new one. I’m going to have to go get some estimates also, bc the payout I was never notified about I don’t think is right. I’ll update if my experience gets any better!

Both the Metromile iOS app and desktop website sre showing several short trips per day, often displaying at a few minutes in length and a few hundred feet of movement. During this times, my vehicle has either been parked on the street or stored in my home’s garage. When trying to use the website’s page where a list of recent trips can be viewed, on either Chrome on Windows or Safari via Mac, the website is incredibly slow and unresponsive. On some days I don’t drive my car, I’m being charged a few cents per day. This is not acceptable. I’m concerned about the apparent accuracy of the Metromile system and also concerned about the device draining the battery. Lastly, back in May I was experiencing the opposite issue in the app - and that was that tripe were NOT displaying. I sent an email to Metromile support and never received a reply. These issues are unacceptable.