Contact CARD Prepaid Debit Support

I’ve never had a problem with these people until today and it’s a pretty BIG problem. There were issues with my card so it was canceled and being replaced. Well my entire paycheck is direct deposited into the account and I have multiple cards with this company so I figured I’d just transfer the money to a working card. It wouldn’t let me. I called and the representative told me there was nothing on their side showing why I couldn’t transfer money. According to the User Card Agreement; I haven’t violated anything or exceeded my transfer limit. So now I have no access to MY OWN MONEY; I’ve waited 2 weeks to get paid now I can’t access it, and they told me to just wait until the new card arrived because that was my only option. They did say they were sending the account for review which we all know will be a process in itself. I am canceling my direct deposit first thing tomorrow because their Card User Agreement is trash if they don’t have to abide by it themselves. There’s no reason the representative shouldn’t be able to transfer my money on their end. This is a bunch of CRAP!!

I misplaced my card and needed to pay my rent. After many calls to customer service even tho it says send to someone else, they mean another card with same company on file. Not another person. That was a fail! Then when you try to transfer out to the bank your linked to, also a fail! I spent a few hours trying to figured out how to get my money out to pay bills, but nothing! I was so frustrated I’d rather go to another bank. This card is good for on the side purchase. But otherwise it’s the worst! You ask rep about the ability to transfer money, one of them will say; “ if the bank accepts ach you can transfer!” Then I called my bank and due to the fact that they told me my bank had to do it was a lie! I thought it was funny, because my card should be initiating the information or request. I called my card back and told them my bank does not do that, it has to be through you. Then they said to me; “we don’t have that service to transfer out!” I wanted to smash the phone!!!! I hate this company!!!!!

I ordered my card on August 6 of 2020, the same day I referred a friend. He received his card before me, he received his card about a week later, I still have yet to receive my card and it is August 25 of 2020, they have already taken out the $10 fee for the month, so the $50 I had is now gone because they took the $10 off for my monthly fee for a card I DON’T EVEN HAVE YET🤦🏽‍♀️ so now when I get my card,(if)I ever get my card I will only have $40 on there. Like I said I ordered my card on my birthday August 6 of 2020 it is now August 25 of 2020 and I still have yet to receive my card, even if you don’t count Saturday’s & Sunday’s there is NO WAY I SHOULDN’T HAVE MY CARD BY NOW😡but the person I referred has already gotten theirs like I said they got theirs a week later, with the $50 on there but I haven’t received mines and I won’t be getting the $50 because they took their monthly fee of $10 off so whenever IF EVER I GET MY CARD I’LL ONLY HAVE $40 on it.. smfh definitely wouldn’t recommend this card for anyone😡👎🏽👎🏽👎🏽👎🏽