Shukran Status

Last Updated on 2024-11-09 by Landmark Group

I have a problem with Shukran

Are you having issues? Select the issue you are having below and provide feedback to Shukran.

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⚠️ Most reported problems ⚠️

Connection

40.0%

20.0%

Not working

20.0%

Something else

20.0%

24 hour clock ⏰

- The 3D touch feature is not available, which could make the app more convenient to use.

- The app has issues with email addresses, such as not recognizing valid ones or claiming they are already linked to a card.

- There are problems with logging in with a phone number, as the app repeatedly claims the password is incorrect.

- The app has a glitch where the user's points and transaction history disappear without explanation.

- Customer support is unresponsive to these issues.

مختار الجزائري 2022-06-04

I can't connect.

Showing 1-1 of 1 reported issues:

Common Shukran Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Shukran network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Shukran App
1. On android, goto Settings » Shukran » click [Force Stop]

Clear Shukran App Cache and Data:
1. On android, goto Settings » Apps » Shukran » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Shukran.

On android, goto Settings » Apps or Manage Apps tab.
Click Shukran » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Shukran » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Shukran