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The app basically allows you make a payment. You can not update bank info. You have to call in. You can not get a final payoff amount. You have to call in. Nearly anything you would want to do regarding a loan with these clowns requires a call to their office. Which almost totally negates the purpose of an app, or the internet for that matter. The company is extremely frustrating to deal with. I tried to call in to make a final payment on my wife’s account and they refused to cooperate. Mind you our bank account is in both of our names, and the payment would have been the final one. Clearly this wasn’t fraud. But they still refused to take the payment. It wasn’t until the balance was down to 3 cents that they finally allowed me to pay. Mind you, they won’t give a payoff amount online, they require you to call in. When you call in, they have little interest in helping.

I applied for a personal loan and had a terrible experience. They asked for the same document again and again. Even I upload, they don’t find it. From the beginning of application, no agent contacted with me spontaneously. Every time I have to call to know about the status or what else I need to submit. Even I call, they keep hanging me on the phone after receiving the call. Sometimes they promised that they will callback within 15 minutes and never callback. At one point I expressed my anger about this disturbing service and they immediately cancel my application without reviewing properly. Not recommending onemain. There are so many good other options in the financial market.

I wanted to know my pay off amount. This was requestable before via the app as I have done it before. Where did it go? Why remove it? Ridiculous. Your app is failing miserably in appeasing it’s customers when the app is literally just something that takes up space on our phones and lets us make a basic payment. I thought that I just needed to update the app, so I did- and now, I can’t even login! It just keeps saying there was an error and they’ll “fix it immediately” i have tried waiting and then trying again, I have disconnected from my WIFI, I have turned my phone off and restarted it. Still won’t let me sign in! I should not have to call just to know how much I still owe on my loan! This should be readily available information to the customer!! Fix your app! Add the request payoff amount button back! Why get rid of it in the first place?