Contact PenFed Support

This is the worst bank account I’ve ever had. I had to sit on the phone for over an hour to figure out why I couldn’t transfer money out of my account and after being told it was an issue with my card, being HUNG UP on and then speaking to two more people after being transferred a different agent told me my account was overdrawn. HOW?? I just deposited money and the app says my balance is not negative so how could I possibly be overdrawn?! Oh that’s right because this infantile app doesn’t update debits and deposits until almost a week after they’ve been received whenever you tried to charge to your debit card. The count of people I’ve spoken to is now at 6, and I’m still on the phone. I can’t WAIT to close this account and be done with PenFed because what’s the point of mobile banking if I STILL HAVE TO GUESS WHATS IN MY ACCOUNT?! How do y’all actually expect someone to manage their finances with your app?? If I wanted to walk around doing calculations all day I’d keep my money in a mattress. I hate this bank and even more this app and I have absolutely NOTHING positive to say about it and PRAYERFULLY they don’t take forever to close my account because I’m over it. And please don’t get me started on entering all my info into the automatic system only to be told they “can’t pull up my account” I hate it here so much.

I was a member of a local credit union that was taken over by another and then taken over by PenFed. PenFed’s online banking and app pale in comparison. They take forever to show your pending charges or to have things clear. It gets very confusing and has caused me to incur several fees from forgetting about charges that show up days later. I understand it is my responsibility to track my spending, but I haven’t had to in such a long time due to technology allowing me to know my true balance immediately after using my debit card. As the bank for our military, they should have the most up to date technology as it is available. They also seem to process things in a way that maximizes the number of fees the customer will be charged. I am in the process of switching all of my accounts to a different bank and cannot wait to have the hassle of writing down every single charge and bill payment be a thing of the past! Get with the times PenFed and update your online presence and processing times!

“I want my bank mortgage dashboard to show me my home value “, said nobody ever. You know, the same info the Zillow has had for like..10 years? This is the fancy update. Of course, PenFed does not disclose how they derive their estimated home value or how they use it, so the info is less than useless. But here is the kicker ...the genius that decided to add this removed the absolutely ONLY function you need from an online bank...THE ABILITY TO SEE YOUR PAYMENT HISTORY. That’s right , there is now absolutely no way to see when or how your last payment was applied. Was it received on time? Your guess is as good as mine. Was it accurately applying principal and interest? The world may never know. Currently on hold for 15 min to confirm payment was received as the only thing you can see right now is last balance and your next payment. Oh, but they do have an online payoff quote, which will come in handy as I source a refinance with a bank that provides meaningful information.