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I live in a state that has started the process of closing back up for Coronavirus. I have been trying to get a haircut in before it’s too late and all the barbershops in my area are appointment only. The one I usually go too was booking through this app I had attempted to book a haircut for yesterday. However, this app neglected to be updated to the fact that the barber I had booked from said shop was out of town and could potentially come back with Covid. This app lets you book appointments without having any idea if not only will you get your appointment but also if the place you’re booking your appointment at is taking proper Coronavirus measures other then following appointment only. I had to reschedule with someone else and now I have to worry about their Coronavirus precautions. Find some other way to book or find a different place rather then use this app.

I scheduled an appointment for barber shop business that Id been to before when I saw it here and received a text from the barber saying sorry for the inconvenience they’d changed locations but the new location was a house! This is not true btw the barber shop I was trying to book is still in the same place the barber on the Booksy account just doesn’t work there. And I was not able to cancel after booking the same day appointment without them charging me the full price. So I was charged $45 for not wanting to go to some Guys house for my son’s haircut. The barber blocked me after I told him I didn’t feel comfortable coming there and wanted a refund and I’ve been trying to reach out to Booksy ever since with no luck. I filled out the contact form and I call on a daily bases and am prompted to use in app chat which is not in the app.

This is not the first time this has happened either so I am extremely upset. I booked a haircut appointment with my barber expecting for the app to be functioning before my appointment. Literally an hour before my appointment I go to the Booksy app to make sure my appointment hasn’t changed or to double check the address and the app is not working. The app says cannot connect to the server please try again in a few minutes, which is actually hours. And the fact that it only did it right before my appointment started twice makes me even more mad. If I hadn’t texted the barbers phone number outside of the app days before, I wouldn’t even have the address to the place to know where I’m going because your app is unreliable. There was even a update available so I updated the app and still couldn’t get on the app.