Dynamics CRM app not working? crashes or has problems?

Dynamics CRM Status

Last Updated on 2015-05-19 by Microsoft Corporation

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Common Dynamics CRM Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Dynamics CRM app on iOS and Android devices. Solve all Dynamics CRM app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Dynamics CRM iPhone Issues and Solutions

Dynamics CRM iOS app crashes, not working, errors
Dynamics CRM iOS app network issues
Dynamics CRM on iOS has black/white screen

Dynamics CRM Android App Issues and Solutions

Dynamics CRM has errors/crashing/not working
Dynamics CRM server network connectivity issues
Dynamics CRM has black screen

Dynamics CRM iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Dynamics CRM app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Dynamics CRM app crashes or not working on Iphone (iOS):

Close and restart the Dynamics CRM app on iPhone
Update Dynamics CRM app to the Latest Version for iOS
Uninstall and reinstall Dynamics CRM iPhone app
Update your iPhone to the latest iOS version

Fix Dynamics CRM on iPhone unable to connect to server/internet connection issues::

To resolve Dynamics CRM network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Dynamics CRM black/white screen (blank screen) on iPhone:

Follow the Dynamics CRM iOS app troubleshooting guide Here →

Dynamics CRM Android App Issues and Solutions

Fix Dynamics CRM not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Dynamics CRM app issues:

Force Stop the Dynamics CRM App
1. On android, goto "Settings" » click Dynamics CRM app. » click "Force Stop".

Update Dynamics CRM to the latest version on PlayStore

Clear Dynamics CRM App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Dynamics CRM app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Dynamics CRM.

Fix Dynamics CRM unable to contact server/ Dynamics CRM internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Dynamics CRM » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Dynamics CRM » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Dynamics CRM on android.

Solve Dynamics CRM black/white screens issue on Android:

Follow the Dynamics CRM android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Microsoft Corporation, developers of Dynamics CRM.

About this app

Microsoft Dynamics CRM is the essential business tool to help you stay connected and productive wherever you are. Arrive prepared for every appointment, and update your notes, tasks, contacts, accounts, leads, and opportunities while the details are still fresh in your mind. Stay up to date with your customer info—even when you’re on the go. DynamicsCRM is for use Internet-facing deployments (IFDs) of Microsoft Dynamics CRM Online Fall '13 and Microsoft Dynamics CRM 2013.