Ibotta: Save & Earn Cash Back Reviews

by Iiiiiwqdhhdhxbdkebbx

When using this app in the past, I was able to scan receipts to add my credits. Now, for most grocery stores, we are supposed to use our grocery store credentials at checkout and this app is supposed to “automatically” add the credits for us (yes my grocery accounts are linked on this app). I have never received any credits from food lion when checking out with credentials, and Publix is now another chain where I’m never automatically receiving credits when using account info at checkout. When I recently requested my unreceived credits from Publix through the customer service option online, they denied me my credits because they claimed my submitted receipt was invalid. They also told me to link my accounts before checking out....they are clearly linked. There has to be a way for them to check this because I wouldn’t have waited for credits for over 24 hours and written into customer service if this were the case. Not to mention, I have to write into customer service every single time I want credits from retailers like publix or food lion because this app NEVER automatically adds credits like they claim to. this app doesn’t seem to be working properly anymore and the customer service portion seems to be going downhill as well. Please fix this frustrating issue and let us add our own receipts after each visit, as this seemed to be the only way to properly receive any credits.

by R4321e

Ibotta used to be great, but rarely works correctly anymore and the customer service is terrible. You follow the offer exactly and still cannot seem to get your credit and customer service is no help. It takes days for them to respond and when they do it’s absolutely no help and solves nothing. I currently have a $50+ pending credit since June(over 6 months ago) for a hotel stay. Originally customer service tried to blame it on me that everything wasn’t done correctly and they didn’t seem to have any of the information on the stay even though the pending credit is right there in my account. I had to provide a bunch of information from a hotel stay that was months ago, even though it was information they should have had. After providing all this, they changed there story and blamed it on the vendor not crediting them. I don’t care about this though as I made the deal with them. If their vendor is not paying them that’s their problem and has nothing to do with honoring their offer with me. I still have this case open today, over a month after I first contacted them about it. The last response from them was over a week ago saying they are experiencing a large amount of customer service messages and not to worry they didn’t forget about my case. Not shocking they have a lot of issues to deal with from my experience. Ibotta seems great in theory, but is more of a hassle than it is worth.

by Chelleeeszxo💗

I have been using this app for about two years now and it used to great! But lately I’m rarely ever able
To redeem any offers. It went from always having gain or tide(the two primary detergent brands I use) being up here quite frequently to almost never. Also, it’s stupid that certain stores the offers are not valid at(i.e. offers at Walmart are not at Target or vice versa.). I haven’t even been able to reach the 20$ minimum for cash out in MONTHS. App has also been giving issues with loading while I’m shopping so I can’t even check product barcode to be sure it’s a match. Don’t really understand why if I’m constantly purchasing certain items they would be removed from redeemable offers for what seems like permanently. I can get you want to try to persuade users to continue to use Ibotta but if I don’t normally buy a product I’m not going to just because it’s in this app. That goes for the bonuses as well. A few of the people on my “team” and I notice some of us will have to redeem less or more items then one another to qualify for a bonus. Again, I can get it if some of us are using Ibotta more often then others but it’s still pretty stupid. For me, I was using it pretty frequently, in order to qualify for some bonuses I needed to purchase 30+ items in an unrealistic amount of time. Very disappointed with Ibotta at this point. Don’t really know if I will continue to TRY and utilize it at all as there is really no point anymore.

by Queen_ess

This was one of my favorite apps. Easy to use and earn a little extra money. I recommended to everyone. However, NOW it is completely frustrating and no longer that great. I have had multiple experiences where I make a mobile shopping purchase, then never receive credit. I send the info to the Support team (which now the response time is 3-5 weeks), in which they tell me “you didn’t launch through Ibotta , so we are unable to credit your account at this time.” Even though I SPECIFICALLY launched through Ibotta because of the constant issues. No matter what evidence I produce (screenshots, receipt details, etc. ) they just dismiss it and say “we hope you continue to use Ibotta , but there is nothing more we can do at this time.”
It is annoying and frustrating and basically makes the whole point of using Ibotta a waste of time when you don’t receive the credit.
Another thing that just makes me more disappointed in this app is that I see WAY more advertisements for this app, but the Customer service quality and response time has taken a major decline in the last year. I think this app should put more resources into making their Support team efficient and effective, and less into their marketing. Word of mouth is the most effective advertising anyways, which in this case is not going in their favor. I have stopped referring people. Definitely disappointed.

by Haibara 4869

I’ve used this app since 2014. Over time, Ibotta has become increasingly more cumbersome. It’s now getting to the breaking point. Until today, likely the most annoying issue was the finicky barcode scanner. I generally must tap the button multiple times in order to bring up the camera. Also, now the green “verified” pop up is so small and quickly vanishes that you sometimes don’t know for sure if the item qualifies. There are many others; however, today I was introduced to the awful filter system, versus the system of scrolling. There is no way I am tolerating this nonsense. It took some time, but I had gotten used to the recent method, which had been a nuisance because less of the screen was dedicated to the offers themselves (it took much longer to browse). However, this filter is absolute garbage. You now have to manually filter by category, but if you want to look at multiple categories without returning to the filter screen, then you must scroll the the entire current category before reaching the next one. Often, you are looking for one or two specific items, and then you want to move on to other categories; this is now very inconvenient to do. I am likely done with Ibotta if this continues. There are several other issues that have arisen over the last couple years that have been frustrating.

by Ladybaby

Ibotta is very frustrating at times. I have made it to $20 once and got an old navy gift card which was great. The time frames for the bonus offers are very short and I am never able to reach the goals. I have one store in particular where Im able to choose and add offers and then When I go to redeem my receipt the store is not an option to choose from. So I wasted my time choosing offers that I can redeem. If want to upload a grocery receipt do it right away!! Im a busy working mom and most of the time time I can’t redeem my offers right away. Also half of the time when I try to open up Ibotta it takes forever to load/open up causing me to leave it and come back to it later. So, I gather all my receipt and redeem them at once. Huge risk of missing out on your offers if you wait. I scan my receipt and Ibotta doesn’t recognize/read the items on the receipt and find the applicable offer. So I manually select the offers and then it asks me to scan the freakin bar codes 😠 of the items. WHY WHHHYYY! It’s on my receipt, which I just took a pic of. ITS ON THE RECEIPT Uuhhhhh! Its prob been a few days and I don’t have that item anymore (eaten by my kids or hubby) so I don’t have the packaging to scan the barcode. Am I supposed to just keep all the packaging around until I redeem the offer, yeah that’s practical. It’s so frustrating I’m going to try a diff app maybe Ratuken.

by Jay Pie

This keeps happening: Before putting an item in my cart, I scan the barcode to make sure it qualifies. Sure enough, I’m told it’s a match, so I buy it. Then I take a picture of my receipt to submit it, and I’m told again, I have a match and will receive the rebate. So I submit it. Then, several hours later, I receive an email saying my receipt was illegible, or the items didn’t match, or something else that keeps me from getting the rebate. Wait—the receipt was legible enough to tell me I would get the rebate, but not legible enough to give it? Or the item was a match in the store, but not after I got home? So I take ANOTHER picture of the receipt and resubmit it, but for some strange reason now I’m also required to take a picture of the items’ barcodes and submit THEM…so I’ve learned not to toss any receipts OR wrappers until I actually receive the refund! There are other common glitches, like getting credit for only one of an item when I purchased more (and yes, I always check to see if there’s a limit). Again, I can resubmit…which sometimes works, sometimes not. If this happened occasionally, I could understand, but it’s about a third of the time. It’s getting old. I used to recommend this app to friends (I’ve had my account three years), but not anymore. The savings aren’t worth the trouble. I’m cashing in and deactivating my account.

by Ande32715

I was recommended Ibotta a few years ago and it used to be great. They actually had items I would buy or wanted to try. Now..... I’m lucky if I can use it once every shopping trip (I used to be able to use it every time). That’s not the bad part because I do like that they have rebates for new products just hitting the market. The bad part is having to link a loyalty card. What!?!? So I started doing that. Well now one of the loyalty cards linked never posts my items and I have had to reach out to the care center and wait forever (3-7 days) to be credited and they don’t even know when you have multiple items for redemption. I had to reach back out and let them know after I already listed three items purchased along with the receipt that I was still missing money. I was credited. Fine! It’s getting worse because Ibotta will scan the receipt for items and not recognize others. I like not having to scan all of the barcodes but I don’t mind it if I have to. I have two items pending now because the receipt was rejected and these two items weren’t recognized during the initial receipt scan. Now the receipt has been rejected for those two items I don’t want to have to wait for the care team AGAIN. I’m at the point where all of the hassle isn’t worth it and I will just complete the last $3.00 needed to cash out and delete Ibotta . I’m not wasting my time anymore.

by Gamer McGamerton

It feels a little like bait and switch here. You open this app, you see a bunch of great offers, you save/clip them to your account and then you head to the store. But many times between the time you saved the offer and the time you got to the store, the offer is gone from Ibotta entirely. I’ve had this happen at least 7 times just in this last week. I literally had a friend tell me about a deal she had just got with this app while she was still at the store. I found the offer in my app, saved it to my account, and by the time I got my shoes on, the offer was gone from Ibotta .

The offers need expiration dates the way coupons do. That way, users can count on them. But what I think the this app people don’t get is that most of us budget and plan our grocery trips before we head out the door. I’m not willing to roll the dice with purchases, only to get home, scan a receipt and find the offer suddenly disappeared within the hour. Then I’m stuck paying full price for everything. It feels very sleazy and dishonest to randomly pull offers off Ibotta at any day or time.

I used to love Ibotta. I knew I could count on it. And offers didn’t randomly disappear, and actually would say how many days you had left to use them (some offers still show this). But currently Ibotta has become impractical and wasteful. It’s a grocery gambling game at best.

by Heather71449

Ibotta was AWESOME at first!! I recommended it to literally anyone that would listen! Even complete strangers that I would see at the checkout. Now, you can’t get a response from the ‘Care’ Team. Even when you show detailed photo proof with the receipt, the UPC & the product front & back; by the time you actually get a response, the receipt is more than a week old & they deny you credit. Then when you bring it to their attention that you submitted it within the allotted timeframe, you get a response stating that you were given credit for the purchase. BUT there is a way to check!! In your ‘My Earnings’ option, you can see if you earned credit; which obviously shows that you NEVER received credit for the purchase!!! The ‘Care’ Team has lost its empathy!
The response time used to be very short, now you’re LUCKY if you receive a response in 7 days!!! I’m positive that they will claim that they are bombarded with tons of claims & emails that they are trying to respond to each one. But if they had let us know that when they reached a certain number of users that they would be overwhelmed & not intend on expanding their team member staff; I would have stopped recommending Ibotta when that number was reached! You beg us to share Ibotta, however you apparently don’t care enough to expand your staff enough to handle all of the claims & new members??

by Jjustjjess

I have earned quite a bit of cash back for items I purchase and have tried some new items and brands as a result of offers. The downsides are that linking your loyalty rewards card is supposed to make the process simpler, but it becomes WAY more of a hassle because it never detects all of the items I purchased. I always make sure I have the offers added before I shop, but somehow things are always missed, or multiple quantities are not registered. Reaching out to their customer service is a huge pain. The response is slow, sometimes you would have qualified for bonuses if the offers were recorded the day of your purchase, but if you don’t add the bonus into your customer service request, they won’t check for them. They also sometimes ask for pictures of receipt, items, and barcodes after not responding for a week (which means your food might already have been consumed) so take pictures immediately and hold onto them in case you need them as backup to your request. It’s honestly just easier to upload the receipts yourself instead of linking your loyalty card. In any case, these companies are collecting LOADS of valuable consumer data, the least they can do is make it simple to compensate you for your willingness to participate in that. So it’s incredibly frustrating when the consumer is the one having to jump through hoops for $0.50.

by Moomoo5792

I gave it 3 stars because I only receive the cash back for my purchases about 3 out 5 times. Ibotta used to be really great. But now they are really, really bad for falsely advertising cash back on items just to get you to purchase them. Many, many...many times now I have purchased the EXACT item shown. I always read the full details of each offer to make sure it doesn’t require you to purchase two, or only a certain size, etc. I will even scan the barcode for a match when I’m in the store! Then I get home, scan my receipt and uh oh...”item doesn’t match”. I check my receipt to make sure the cashier did indeed charge me for the item..yep, it’s there. Hmmmm convenient way for them to cash in on successfully pushing you the product without having to actually pay you the money. This past week they even went as far as to go back and take away the credit that I had earned on an item. I received an email stating that they couldn’t match it even though their app successfully matched it to my receipt! It was indeed the correct item. Don’t even bother with trying to contact their care team because you just get the generic “oh we’re sorry but you probably didn't purchase the correct item...please review details of all items before purchasing in the future” type of response...much like their responses to most of these reviews 😒. I hope they do better in the future.

by K9s0

So, some items have a button that says “can’t find this item?” But other items dont. Often times I cannot find a product in the store, and i look on Ibotta to find the button and report that the item is no longer in stock, but the button isnt there. Why not? I have no idea. Most items are in general, not available, and the ones that are available, I dont want to buy. But every once and a while you’ll find a good deal. Just don’t expect to use this to save a lot of money. There are also some weird UI decisions. I shop at a few grocery stores listed in Ibotta , and you can choose to “star” your favorite stores, but theres no list of stores that contain your starred stores. Instead, theres an algorithmic list on the home page that suggests stores to you, and if you want to find a specific store, you have to search for it. “Starring” a store does nothing. Eventually, the algorithm will learn which stores you search the most, and it will start to suggest that store to you on the home page. But this will be a frustrating experience if you’re new to Ibotta , or if you move to different area with different stores. Its just a crazy decision, I really cannot figure out a reason for the algorithm to suggest stores. Its confusing and not user friendly at all. I never even click on the stores that are suggested to me, since I only go to the grocery stores near me.

by Game Dumper

I used to love this app. I would recommend it to friends all the time, even people who were asking me why I was scanning items with my phone as I shopped. Those days are gone. Offers are often not worth the effort of finding the nitpickily specific type and size of the featured product, and if you do find the right version at a store, the offer won’t be valid for that store, so you’re back to square one. Pay With this app (PWI) used to be a great addition, but now is pointless because it doesn’t work. I have tried using it several times to no avail. Ibotta will display a message saying it can’t connect with a button to “retry”, just to continue showing the same error. Today, an offer appeared via a notification for Dominos Pizza using PWI. I decided to use it today, and of course, this app displayed the same error message as before. Updated my app, and the same thing happened. this app is unreliable, and seems to be falling seriously behind in their attempts to maintain an app that functions properly and is user friendly. They’ve already removed Venmo as a payout option, and continue to reduce availability and value by minimizing/eliminating rebates (especially with PWI), making it pointless to bother even attempting to use Ibotta on a regular basis.
I’m a user who’s saved $700 since I started using this app in summer 2014, with 2020 being my lowest-ranking year since all their changes ruined Ibotta for me.

by Kepesky

I’ve earned a lot of money using Ibotta over the years and it has helped in tough times. Unfortunately I have only used it a handful of times in the last 6 months because it has become so inconvenient to use, as well as not having the items I’ve repeatedly purchased over the years available, as they once were.
You have to watch a video for 70% of what you want to unlock. This takes a lot of time especially when you go through sooo many categories of items that are on there, multiple times, and separated by a variety of the product. (Size/flavor/etc). And if you’re listening to music to help pass the time, it won’t continue after the ad is over.
And fat chance you’ll find it available for the store you purchased it from when it’s restricted to one store, the store you didn’t purchase it from.
Also a major thing is that you STILL have to unlock every item. Other apps allow you to just scan your receipt and that’s it. It finds the offer if there’s one available. this app has been around for long enough to have that technology available.
Most of the bonus offers now are just to recruit people to join but I’ll be among my “teammates” in no time, non-existent because it’s just become so time consuming and not much to offer after you’ve spent 20+ minutes just looking for items on your recipient, hoping to get cash back for, but sadly don’t end up with anything!

by NoemyZambratta

I used to love this app. Have been using it for 2.5 years now, and for a long time it was great to have really good monthly earnings. The average month I would get no less than 25 in cash back. There were months I got 40 something, 50 something and there was even a month when I earned almost 85. The more I purchased, the more offers, bonuses and cash back I would get. this app seemed to reward me more and more, and included me in a beta savers program. I started getting more exclusive bonuses, but that was also when I started seeing less and less offers from the products and brands I like, making it harder to earn cash back, or to achieve the required amount of redeemed offers for certain bonuses. As a result, my monthly earnings have decreased so much in 2021, making it less and less exciting to even use Ibotta . Most of the products I buy and used to be available in this app are not available any more. In the past, I used to be able to add 6-10 offers weekly of my favorite products. Now, I hardly get one or two offers MONTHLY. I see that I’m not alone in this complaint as other users have mentioned the same in their reviews. It’s disappointing. I hope this app pays attention to this and make some improvements about it. If this goes on, I will most likely end up deactivating my account and no longer using Ibotta . If they do make improvements, I will surely change my review and give it the 5 stars I would surely have given it 1 or 2 years ago.

by Step On My Knee

While it is absolutely amazing to get anything for cash back and appreciated, even .10 back adds up! it is also absolutely irritating and annoying that if you go to a store w/o a barcode on the end of the receipt you have to scan each individual barcode & sometimes you still have to scan individual items even w/ barcode b/c for some reason Ibotta can’t register the products selected on your list after doing each section of your receipt, also like tonight I had one selected item on my list that was 1.00 back and it said There was 8 hours LEFT and it vanished after only TWO HOURS, VERY VERY ANNOYING!! while there is a lot of items to select a lot of them are things that I don’t buy and most people don’t because We’re all broke and there is a cheaper selection your going to have to go with the cheaper item, it takes a long time to go through all the products to select what you want to add to your list for cash back which is fine but only certain items are at certain stores, it would be a lot better app if you could snap your receipt(with or without barcode) and it would automatically add the same cash back items from the receipt that are available at any store not just one or a few

by Suebeehoneym

It feels almost ridiculous to speak negatively about a way to save money, but quotes like “time is money” or “wasted time is wasted money means trouble” or “no man can achieve success if he didn’t first know the value of time”, etc., exist because time is valuable. It’s one thing that can never, ever be gotten back. If Ibotta was as great and simple as it comes across, than the time spent would easily be worth it. Select in-store that I’m going to, select/add to list the products/ savings, shop, upload receipt, done. HA HA HA...NOT! Savings selected prior to shopping disappear when receipt uploaded within hours. Too many products are not offered at the store it was advertised with, so while your list may show a nice amount of savings, good luck saving what you expect to. Then savings don’t get added even when receipt is uploaded and directions are followed, and more time has to be spent figuring out why. this app basically answers your question with a question, that is after it emails you a number of articles you can read to figure it out yourself. This is a beneficial app for those accepting their time being valued at approx $0.25 - $1.00 per hour. For some, they’ll realize the time could be spent with family, pets, friends, volunteer opportunities, etc.

by Please Fix This App 2018

I love this app!! I never imagined how much money i would end up saving when I started a year ago. But I’ve saved $821 to date and I’ve only been using it for 1yr and 3 weeks. It’s unbelievable. And I had to take a couple months off from using it because of being to busy at work to do my own shopping. I started out only buying what I went to buy and would only get rebates for those items. But then I noticed one day if I bought a couple of other things that I would qualify for an additional bonus that ended up paying for most of my items. So it was basically like getting all those items for free. Another plus about Ibotta is it has gotten me to try some new things, because the rebates were just too good to pass up, that I can’t live without today. So not only has Ibotta saved me money, it’s helped make my life so much easier because of the products it has brought in my life. I, my children and even my husband thanks you this app. Without you introducing us to a certain laundry product, that saved the day, my husband would’ve ruined an entire load of my daughters’ school uniforms when he accidentally threw a new red shirt in with the khaki pants.

by TStaas

I have used this app for over a year now and it’s become part of my life basically I’ll tell you why; every time I make a trip to the grocery store for whatever reason I either check this app before hand while making my list, or when there is something specific I need I will usually check to see if I can get money back on it before I make my decision on that specific item. If the item I have on my list is on this app but to qualify for that cash back I will need to buy multiple, I will usually opt for the deal where I get money back. The reason I do so is because overtime it all adds up and that cash is great for date nights or just money to have saved back.
I’ll be honest I was a little skeptical at first on how you really get that cash back and actually it’s really easy you pick where you would like the money to go basically like a gift card, they send you an email super quick with your gift card number, and usually a barcode so that you can use it off of your phone or print it out. I’ve never had any issues using my cashback at a store or restaurant. I love that they have so many options to choose from!
Super easy way to earn money, definitely give it a try.

by No Gift Cards Here

I was using Ibotta as it seemed a great way to save and earn while doing it. I shopped, I took pictures of my receipts and sent them to them all very easily. Ran into trouble however when I tried to redeem for a gift card as you do it get cash back....... or at least I couldn’t find where I had that option. I purchased my gift cards with my points and watched as my points were taken away. I at no time actually received any gift card. They never tell you if they are mailing it to you, emailing it to you, texting it to you..... nothing. I waited a couple weeks to see what would happen. Nothing! I sent their customer service online a message that they never responded to on two different occasions. So I stopped using Ibotta waiting to see what would happen. I finally received an email wanting me to come back as they noticed I’d stopped using Ibotta . I sent another email explaining why and asked what they were going to do to make this right..... again no response. So I believe there are retailers receiving the feedback as to what we are and aren’t purchasing but there seems to be no benefit to the consumer. I’ve basically told them when they respond to my questions and give me the gift cards that my points were taken to purchase that I would consider using they app again. No response. Makes me think nobody is listening at all. Can’t see a reason to use Ibotta .

by Tap 2010 FAN

If I could give Ibotta 0 stars I would. I recently joined Ibotta and so far have received only bad experiences. They locked my account for no reason last week so I could not withdraw any cash. I emailed them and am still waiting for a response, so they are not at all time efficient. It will be exactly 7 days tomorrow. Instead of helping me out I received notifications today that I have submitted fraudulent receipts which I never have to this present day. I never submit screenshots, always the original receipt from Target. Moreover, they reversed $6 in credits telling me I had submitted old receipts. Again I have always submitted receipts within a week of purchase as indicated in their policies. Please DO NOT waste your time with Ibotta. They scavenge on people who are innocent and trying to follow all rules. Completely unethical and unprofessional customer service. People who try to use rebate apps so they can save money can bid their money goodbye by using such an app. There are much better rebate apps out there that do not need barcode scanning and receipt uploading and phone verification. It is like we are at the airport and going through security. So many hoops to jump just to save a few $$$$. Spare me the trouble. I have only respected and appreciated their rules all to get a notice that I am fraudulent. If you ask me, Ibotta and the team running it are the biggest frauds of all. Never using Ibotta again.

by Mars7000

I used to like this app. I used it for months. Then I referred my mom during a $5 credit period. It was the last day, and she made a special trip to pick something up, went out of her way to get me that credit. She had trouble using Ibotta and accessing her account, so I had to help her. Went through the trouble of scanning and waiting.
My account showed verification that she joined and then successfully redeemed an offer. No credit.
We both contacted support, and they claim that her “mobile device was registered under another user” and they therefore refused to give the credit or discuss it any further because it “involved another user”. My mother has never even heard of this app before I asked her to join so I could get the credit.
Before I was scammed out of my credit, I used this app every week. I immediately cashed out my tiny amount and deleted Ibotta . She deleted Ibotta and warned everyone at work. I warned everyone I know, and I have even talked a few people out of signing up and going with Ebates instead. My best friend loves deal and price apps, and she’s warned her friends and family away as well.
Had “Sara K” shown that this app cares about their customers and honored the $5 credit, I would still be using it, and so would several other people. It just take one small gesture to show customers that you value them and they spread the word, but unfortunately, this app doesn’t value their customers.

by TlC83!

Have been using this since September of 2016 and have saved over $900. Offerings at first were great. Lots of products I normally use and you could utilize them multiple times. Selection now is not great. Will go months without any items I use. I have had many incidences of scanning the item in store and getting home and it saying it doesn’t match. I generally use Target. This last weekend I used the pick up in store option as my daughter was getting out of the hospital. I have used it before for the dry things then grab the cold things in store before grabbing the order. They always give me a print receipt. This time the printer wasn’t working. They emailed me the receipt I emailed customer care and the first reply that took a few days said they reviewed it and would pass it to the correct team. That team member wouldn’t honor it at all. Basically would have to return the items to rebuy to get a receipt. I used to promote Ibotta to everyone (coworkers, friends, patients...) I no longer will. A situation that was out of my hands wouldn’t be honored. This was my 2nd time contacting customer care in nearly 3 years and they were unwilling to be helpful at all. I think I will use the other apps that my friends recommend instead. Customer service is everything and so is word of mouth. It’s too bad when an app gets popular the customer service goes down.

by TroubleIncarnate

I used to love Ibotta, but it’s progressively getting worse. A few weeks ago, this app started spamming my email account. I checked my settings and they’re not supposed to send me any emails. Over the course of more than 2 weeks, support repeatedly told me to check my settings, no matter how many times I said my settings were correct. They lied and said they reset my settings so I wouldn’t get anymore emails. Finally, one snarky lady told me that users are no longer have full control of what emails this app sends them. Users may no longer opt out of cash earned emails. I can check that for myself in Ibotta . Overall, the support staff were slow, unhelpful, and did not READ what the problem was or what was done. How can you fix a problem when you don’t pay attention to the issue or symptoms? They wasted a lot of my time for nothing and I’m really not happy they’re now spamming my email because they can. Over the last several months, bonuses have become a lot more difficult to meet without buying something I don’t need or want. I’ve also noticed a marked decline in the offers I’ve been able to redeem. And they know when you get close to $25, because they’ll really limit the any brand and any receipt offers. They’ve been knocking any brand, especially the receipt offers to $0.10 A LOT. I’ve been thinking about cashing out and going with another app.

by ShannonMM

I’ve been using this app for a while. I’ve learned if you don’t shop at walmart, you’re probably not getting as good of deals/savings. I don’t shop at walmart and I can take advantage of maybe $1.00 rebates a month. My friend who shops at walmart gets almost $10 in rebates per trip. I feel the offers aren’t related to anything I buy or would buy. I occasionally get to use the “any” receipt rebate at different stores. I spend more money finding things to buy that I can get a rebate for then saving. I know manufacturers and some retailers are pushing these rebates to get their brands recognized, but I wish Ibotta catered more to users preference or history - if you’re scanning barcodes, receipts and rewards cards, shouldn’t I see offers related to the things I buy most? Example baby formula: I was offered rebates on formula we don’t use. Our baby has to use a specific type of formula; I’m not going to switch brands/types just to use a coupon.

I’ve also experienced a lot of glitches/crashes over time, especially when I have scan bar codes. I try to scan and put away my food...Ibotta crashes and I have to get everything back out to scan. 😠

I’ll keep using occasionally, but I hope to see better algorithms and customization in the future.

by Pmweeks

I honestly do love Ibotta and if you are very attentive to what you buy and scan the receipts without using the barcode from your store rewards card then this app is wonderful and you can make some good extra spending money...BUT....I have learned the hard way that when you purchase any of the items you almost always have to “prove” you bought it by adding the items after you scan or take a picture of the receipt. For example, on a recent trip to Walmart, I purchased 11 different products that I would receive extra money for. I scanned my barcode on the receipt and this app only recognized that I had the $0.10 “any grocery item”. I had to go back through the extensive list to check off all the other items then scan the barcode of the item. Fairly annoying once you have put all your groceries up. Another issue I’ve discover is a store reward card that you can link to your account such as Winn Dixie or Publix...take my advice and don’t bother, submit your receipt instead so you can catch what this app doesn’t because you can’t tell if they did right away and it’s just faster. As it is I spend a significant amount of time scrolling through everything...ain’t nobody got time for that!

by UKIDINME007

Not sure how to contact you so I’ll do it here. There are SO MANY products you have listed for Natural Grocers that they don’t sell and never will. I worked for them for three years and know their products by heart. All their stores are owned by the same family in all the states they have them. So all product criteria are the same. I love the money I’ve received from this app in the 2 1/2 years I’ve been with you but it’s such a waste to offer so many items that are not in the store. It’s not just Natural Grocers. Whole Foods doesn’t sell so many of the products you list them. I can give you examples: All Crest products, Similac, all Kraft products, all Kellogg's products. This is just the tip of the iceberg. Same with ALL your stores you list but my main concern is with the two above mentioned stores. I’ll ALWAYS use your app, but think of the money people could “earn” if there were actually more items these stores actually sell and take out those they don’t. I LOVE you guys so much for offering us this opportunity to save so much money!! Keep up the good work!! Two thumbs up as always!! 👍🏼👍🏼