RetailMeNot: Cash Back & Codes Reviews

by Ashleyb679

I’ve used RetailMeNot for about 9 months now and have run into nothing but trouble. I’ll click on the online cash back offer, process to check out via the partner site as usual and maybe 1/10 of my purchases are tracked by RMN. Here is were the problems start: after waiting 45+ days to allow for the purchase to be tracked- per their policy, customer service agents ask a million questions to ensure you are using RetailMeNot “appropriately” (adding items to the cart only after you click the offer, making your purchase within an allotted amount of time after the offer is clicked, having the proper browser installed, etc.). After this point they have to do a manual payout once you provide proof of the purchase, well they get tired of doing this and will suspend your account with no explanation given. During my last email exchange with a rep I was told they have issues with their app tracking purchases and this is a known issue but still refuse to process any additional manual payouts. When it works it’s ok, but trying to haggle with people to get money back is a pain, totally not worth it. Please don’t download RetailMeNot and google their reviews and complaints with the BBB, I’m not the only one having issues with this company!

by Anonymous Pizza Addict

I attempted to purchase a $100 gift card that would give me 10% back instantly in stores or online and the experience was ridiculous! First of all any company in this day and age that doesn’t provide a phone number to speak to a live agent should be the first HUGE RED FLAD 🚩. I wasted a entire Sunday clowning around with their ridiculously slow system waiting for the sale to process and both attempts after like 12 hrs I was advised the sale was not processed and the funds would not be deducted from my credit card. I contacted my financial institution’s customer service to inquire if the issue was a denial from my bank and they confirmed it was all on this app’s side of the attempted transaction. Do not waste your time or your available credit balance on these clowns. I now have a $200 pending amount on my credit card that I have to deal with a lower available balance for however long it will take to drop off the system. Their chat agents during normal business hours are absolutely useless also. 🤬

by Jr203502

The sole purpose of RetailMeNot is to save money while shopping and it couldn’t even help me do that.... I bought 200 dollar shoes from finish line and on this app it said “scan your receipt for 3% back” ....... I obviously did that. 45 days later I was supposed to get the 3%... To this very day I have not had a single email from this app .. confirming that I submitted my receipt, etc. There’s nothing from them... on RetailMeNot I tried to check my history and there’s no history of me doing that ... how could there not be a history or email record? Like do you really think I’d take time out of my schedule to write this review if you guys didn’t mess up? You have one job.... I can’t believe I never even got an email confirmation and that there’s no history on RetailMeNot .. Your customer service support or whatever is a joke... there’s NOTHING for “can’t see my purchase” nothing even close to it... what a waste of space on my phone.

by 📋✍🏻

Should have read more comments before downloading RMN. They’re using a so-called “3rd party specialist” that declines your transactions randomly. Just saw another comment and realized I wasn’t the only person who had tried a few times, contacted their support, and their support could offer no explanation, no solution, no nothing. Seriously RMN is not the only gift card app available. And despite you claiming ALL the gift card apps use the same “3rd party specialist”, I had made purchases on other apps just fine. So stop pointing finger at customers when you cannot even handle your own payment, or pick a valid vendor to handle payment for you.

UPDATE: Please stop your meaningless reply. Note that the so-called “security measure” you have is randomly blocking customers who have no issues with ANY other online retailers. And stop telling people to try again if you know it won’t work. Be a responsible developer.

by Sunnybay

I bought the $80 gift card to purchase an on-sale item I saw on Cole Haan app. Cole Haan app does not allow for gift card input. The gift card itself does not provide any instructions on how to redeem it. I tried many times in the Cole Haan app but failed to use it. I asked for a refund from Retail me not, not only is their customer service unreachable via the number listed, but their reps insisted that they are not responsible for Cole Haan’s checkout page hence no refund will be issued.

This is a horrible customer experience Retail me not is only interested in getting money from their customers but cares less about the customers’ experience with their products. Retail me not, your partner’s checkout experience matters. It is part of Retail me not’s customer experience. If you fail to recognize that, you have no future. Will never use RetailMeNot again. Deleting for good.

by Mac7ry

If their third party verification system (of course it’s not their fault) for purchases has the least bit of hesitation when approving your purchase then both your account AND card are locked out forever. There is no way (according to RMN) to unlock either. Apparently this is their policy and they never tell you that until you talk to a customer service manager. So you keep working and working on it, trying to get the card(s) and account(s) to work but it’s all in vain. They neither try or want to help. I’ll never do business with/through then again. I also alerted the Better Business Bureau.

by GrumpyGurl

I used to check RetailMeNot and use the coupon availability before I would shop all the time. But the last few times I tried to use the listed coupons, I would be told at the store that the coupons weren’t valid or they just didn’t work. Some stores would be nice and honor them, probably to keep customers happy, but some downright refused.

Also, I used to take advantage of the Cash Back rewards option but for the last 2 months, I am unable to link my card, and receive an error message that states “We’re having an issue linking this offer at this time, but we’re working hard to fix it. Please try again soon.” I have notified customer service and received a response stating they are looking into it and never heard back. I even deleted and reinstalled RetailMeNot , but still get the same error message. I’ve since switched to using Ebates, and have not had any issues. The couple times I’ve contacted customer service, I’ve had quicker response times, resolutions, and even a follow up email to make sure my issue was addressed and corrected.

by Chosn4

I had to close my PayPal account due to fraud. So, I opened a new account and changed my RMN account email address to reflect my new PayPal email. Then, I contacted RMN to inform them of this prior to redeeming my rewards. However, after I redeemed my cash rewards, RMN still sent my money to my old, closed account, which I no longer have access to. They refuse to cancel it and resend it to my updated email. So, they basically just stole my cash rewards! So, beware if you ever have to change your email address. Apparently, they ignore the change and will still send your money to your old one. SMH. I’ve never witnessed such impractical lunacy in my whole life. And, after almost a dozen emails, they still refuse to fix this! So much for customer service!

UPDATE: I upgraded my rating from 1 star to 3 because RMN finally resolved my issue. However, it took countless communications, weeks, etc., before someone was finally willing to assist me.

by Sybil.Disobedience

I have not tried the cash back option yet, but of all the apps out there, RMN is the absolute best. Sometimes you have to do a lot of trial and error, but it’s worth it to find the greatest discount on major purchases: for example, furniture. Even when you think you can outsmart RetailMeNot and it can’t possibly have a discount on something, look it up anyway. I saved $80 on a local rental car. Thank you Retail me Not. I’m glad you didn’t abandon us xo

by Jerzeegurl1

I’m not happy with NOT being able to use Bath and Body Works coupons from Retail Me Not in their stores anymore. I stopped signing up for their coupons because I had RetailMeNot and the BBW stores were using them.

Recently went into one of their stores and the store manager informed me the company has not used Retail Me Not since Jan 2018. Which I told her that is wrong because I have used RetailMeNot in other BBW stores and they have taken the coupons from RetailMeNot. She was nice enough to honor the coupon I had but stated I couldn’t use it going forward, but to sign up for BBW coupons again to receive them. It was really disappointing being so I recently used RetailMeNot during Black Friday weekend at another BBW store.

The BBW stores and other retail stores not using third-party apps for coupons need to regulate this new policy change for all their stores.

Other than BBW, I have not had issues using Retail Me Not in other stores when checking out. So RetailMeNot is still useful for me when I am out shopping.

by Snich77

There are times I find great in store offers & other times they don't have the store or resturant I'm interested in. I'm a store shopper, I like to see the product before I purchase it. But more & more lately I feel the online or sign up for email deals are pushed more then in store offers. The in store deals are the whole reason I downloaded RetailMeNot a year or two ago. So, have been a little disappointed with RetailMeNot lately & haven't been using it as frequently.

by Gasmonkey11

The moment I loaded RetailMeNot I started saving money on most of my purchases.
Whenever I see someone waiting in line ready to dish out their hard earned money,I ask them if they have RetailMeNot ?
If not, I tell them to load it to their phone so they can start saving like I already do.
They are always so thankful and happy they ran into me. This not only makes their day but makes mine as well.

by Ktaylor146

Coupon codes, electronic gift cards, where can a couponer die and go to heaven. THIS IS AWSOME!!! I have had this app on my phone for 5 years... and it keeps getting better. If you shop online or in stores you need RetailMeNot. I go shopping and ask the clerk if they know of any extra discounts? If yes, then open my phone and check this site. Done and done. No carrying around a bag full of expired, and tattered coupons anymore!

by Taterbutter

RetailMeNot is a definite must have. It has so many different stores and so many coupons that can actually be used! I’ve tried so many couponing apps that had fake coupons but this one is legit! It’s helped me to save so much money, while I’m waiting in line I’ll just search the name of the store I’m in and 9/10 times it’ll have a coupon that saves me some money!!

by ETBarton

I hate paying full price on anything. I found out about RetailMeNot when I actually went into bath and body works and the cashier told me I could find their coupon in RetailMeNot. Ever since, this has been my go to app when I want to find a deal anywhere if I don’t have the member app. Definitely worth the download and just trying it since it doesn’t cost you anything.

by HeidyLF

I stumbled upon this app unintentionally but I’m glad I did. I was intimidated at first and not really sure how to use it. While Christmas shopping I entered in a Kholes store and because of the GPS feature it gave me a notification of some great deals! My sister and I both used different coupons at checkout and they both worked! 😍
Now I check here before making most purchases.

by Moi Aussie 1000

A friend told me about this app not too long after RetailMeNot came out. It is so easy to use! I always come here for sending flowers, buying make-up and hair care and savings at a off-price national clothing store. You can guess the brands since they regularly have discounts and coupons.
..Also when I'm planning to do a bigger shopping trip at the mall, this app let's me know about the latest deals.

by Butterflydiva20

It’s a shame how RetailMeNot reels one in to think they are getting a deal, and then you have to get embarrassed at the register when the cashier has to explain that there is a stipulation to the deal that was not communicated in the ad on the this app app. I was so disgusted. $5 cash back on purchases of $100+ on weekly items. Because I had multiple items that did not add up to $100+ and not a single item costing $100 or more, my purchase did not qualify for the deal.🤮

by Lilredrhi

I love the cash back! Received 15 dollars cash back for spending over 100$ on ulta! They transferred it to my PayPal. Takes couple of weeks but it's worth it. Seems to me that other ppl are having problems with cash back. U have to follow everything it says. U hit on your coupon on this app than It will re-direct you to the website that you are buying from. make sure you make an account with the website that you are buying from first with the same email you have with retail me not. Then follow all the steps. Should work.

by Headquarterzzz

Cannot get the HSN 10% cash back to work now so I had to buy my $200 purchase without getting my cash back. I tried several times. It wasn’t expired. Also RMN needs to offer other ways to redeem cash back instead of paypal or Venmo so I don’t get a Form 1099 at year end if my cash back exceeds $600. RMN needs to adjust to these new IRS rules. Please offer direct transfer into a checking account or to be able to redeem cash back for various gift cards like BeFrugal does. I don’t want to have to pay taxes on my cash back at year end. Get with it RMN.

by Wambaaa

This is one of my favorite apps. I’ve saved so much money ever since Ive downloaded RetailMeNot. It’s so convenient. Gone are the days of coupon cutting for retail stores. Don’t have a coupon? No problem. Simply check the search on Retail Me Not and WAM! I check with Retail Me Not a lot even ordering online. If you like to save money you would appreciate having RetailMeNot.