Contact Newton Mail Support

Unless you type perfectly, Newton is incredibly cumbersome to use on iOS 13 with an external keyboard. I am using the Apple iPad Keyboard Folio and Newton refuses to recognize ANY of the arrow keys to move the cursor and also doesn’t recognize the Option or Command keys when paired with the Delete key. Want to delete by word (OPT+Delete)? Can’t want to delete the line (CMD+Delete)? Can’t do that either. Want to copy, cut, and move a line to a lower place in an email? Get ready to have to only interface on the screen because Newton won’t allow you to use the arrows to move the cursor or highlight text. I reached out to Newton about this problem back when iOS 13 was in beta. I was told they knew about it and that it would be fixed in the next update. Well, iOS 13 is out, they did an update a week ago (first one in six moths), and the problem hasn’t been fixed. I was a paid supporter and avid evangelist of Newton both before and after it’s temporary demise. I cannot in good conscience recommend it right now. I am sadly starting to wonder if this is an omen of how this app is going to be supported (or not) in the future despite it being priced as a premium software/service. Please Newton, pull it together and be what everyone is hoping you can be. If this gets addressed, I will GLADLY update this review.

I must be the biggest sucker on the planet. This app was a lifesaver for me when first brought to market. When it went to a subscription model, I was happy to pay. I don’t mind subscriptions because they ensure the product will be updated and maintained, and it was. Then it was shut down by Cloud Magic which was awful since I had really grown to depend on it. Thereafter, it was unexpectedly revived. I was thrilled and I happily paid my $50. And the app was almost immediately orphaned. No updates - no support. After a year of doing nothing but collecting subscription fees, in come new owners. Again, I shell out $50 on the promise of liberal updates. What did we get? Bug fixes - then, once again, silence from the developer. I feel like Charlie Brown trying to kick the football. Ok, rant over. I’m going back to the Gmail app until we see some real updates.

Newton is still a very simplified design email. Everything was shaped to be fast, light and very intuitive. As premium users, I was disappointed to see Newton shut down its service last year. Was closed to be unable to find an alternative one. Yesterday I was so surprised to see my favorite email was back into service (since Feb 2019 - a bit late, I know). Not hesitant even for a second to re-download and re-subscribe. However, the new privacy policy is very vague. Under Essential’s umbrela, it seems to me Newton is collecting every info of users to build a full profile of users. Too many general “words of guarantee” at points that need to specify. So upset and decided to let the app RIP. Essential - you already did a good job to restore one of the most excellent mobile email tool ever created. But you also failed it again due to your re-shaped privacy policy. Ppl can’t pay to get a non-priviledge service.