Contact ProximiT Support
Company Name: Jeff Lopes
About: ProximiT is a real time personal assistant for all your bus and subway needs in
and around Boston.
Ever arrived at the station right as the bus or train pulled
away? You could have walked faster but now you’re stuck waiting.
ProximiT Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with ProximiT: MBTA Boston Transit. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact ProximiT: MBTA Boston Transit. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Jeff Lopes
Read 3 Customer Service Reviews 😭😔💔
So confusing and inefficient!
by Kitkat9485143
This app is not good! It is laid out terribly making it really confusing and inefficient to use. It doesn’t allow you to just type in where you want to go and give you train directions- it kept taking me off the app and giving me walking directions there. I don’t understand the point of this app. It doesn’t calculate your route for you which is super annoying. If it does and I just don’t know how to do it then that says something in itself because the app should not be this complicated.
Can’t rank your favorites
by Thenewcolossus
Upgraded to a new phone and my old transit app (Catch the Bus) has been discontinued so I gave this one a try. Two big things that I need in order to rank this higher:
-You can’t reorder your favorites; they show up in the order you added them, and that’s final. So I have to scroll through a long list searching for various favorites stops. I want to put all #1 bus stops together, then all #67, etc.
-Would love to be able to rename my favorite stops. The MBTA names them by the final destination, but my old app let me name my favorites whatever I wanted (e.g. #77: home to best friend’s house)
I certainly won’t be paying for premium ad removal for now. Will keep searching 😕
Largely unhelpful for buses
by Aek22
When buses are running frequently and the weather is good and the traffic isn’t bad, this app works fine enough for main bus routes, though I imagine that’s more a function of the probability of it being accurate give a higher density of buses. However, if it isn’t rush hour, this app is near useless for buses. I have spent 40 minutes at a bus stop that was perpetually 2-3 minutes away according to proximiT’s predictions. Also, unlike the Nextbus app, which is unfortunately no longer supported for Boston transportation, ProximiT does not show you where the buses are on the map, so it’s impossible to make your own best guess. In short, the bus arrival time estimates are wildly unreliable and the app is only marginally useful.
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