Contact My MobiFone Support
Company Name: MobiFone
About: My MobiFone là ứng dụng thông minh giúp quản lý thông tin tài
khoản MobiFone tiện lợi, đăng ký gói cước, dịch vụ dễ dàng
và cập nhật các chương trình khuyến mãi nhanh chóng!
Tính năng
nổi bật:
- Đăng nhập dễ dàng bằng OTP SMS, 3G/4G MobiFone và tài
khoản mạng xã hội Facebook/Google.
- Quản lý số dư tài khoản
Mobifone trực quan.
My MobiFone Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: app_mymobifone@mobifone.vn
Verified email ✔✔
E-Mail: app_mymobifone@mobifone.vn
Website: 🌍 Visit My MobiFone Website
Privacy Policy: https://www.mobifone.vn/bao-mat-thong-tin
Developer: MobiFone (Viet Nam)
4 Most reported problems 😔💔
I purchased a Mobifone SIM card on 16 March 2024 in one of the mobile phone SIM cards stands at Noi Bai airport. I was told at the stand that it is a 1 month contract for 180 GBs and 100 free minutes. It cost 240 000 VND, which I paid for in cash. The assistant at the stand took the SIM card out of it's package, fixed it in my phone and activated it for me (on 16 March 2024). My monthly plan is for TK 159 customers, but Mobifone customer service member said today on the phone that my number is TK 135 plan and it was activated on 12 March. According to my plan, which I paid 240 000 VND, I have 4 more days to use an internet, but my internet got cut off today at 10.17 am. I called Mobifone on 9393 for help and was told to write an email about the issue and send proof of purchase and other details. It took me some time to send the email, as I had a problem attaching the copies of the requested information. When I finally managed to send an email to the address given by the Mobifone customer service member I received a notification about the email failure. This has been a very stressful experience for me. I should not be having this, when I pay money for the service. It's very disappointing.
Esim
by Quang Thang --
Can't use esim function
System error
by Frogman32
Been trying to activate the app since yesterday…tried numerous time and kept showing system error, try again later. And eventually pops out a 10 minute waiting time to utilise the app. Can you guys do something about it? If not how can a consumer uses this app to monitor and top up credit as and when required?
Mobifone rakes in the cash
by Reviewer 54-46
Mobifone appears to intend to collect money without providing service through this app. I send money, I get a text message saying my account balance has changed, and then in 2 minutes to an hour I get another text message saying my account balance has gone to zero. It happens again and again, even though I have hardly used the phone.
You’d think this app would show me what’s going on. You’d think it would show me a record of data used, or fees charged. But it shows me nothing. Just that I paid 600,000 VND today, and my current balance is 0 VND.
Have a Problem with My MobiFone? Report Issue
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a My MobiFone customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using My MobiFone.
