Contact Polar Flow Support

by JmarioCV

The customer who paid for their device should determine if/when to upgrade. I was greeted with a "...your version is outdated...please upgrade..." message. In fact there is no please about it. The app suddenly will not work with Polar Balance (scale) since the update message is sitting on top of the scale button. Why don't I want to upgrade? Because everytime I've upgraded in the past Polar has lost or deleted several months of weight data. Unlike the Polar Beat app which has never lost any old data the Polar Flow app seems to periodically lose old data.
May 12,2021 update: Now this poor excuse for a program has decided to switch my weight to kg - it ignores my setting it to imperial (pounds) and reverts to metric (kilograms) after I set it to imperial!

by Honestly 101

Im a fairly new user - only got my device a month. Although I like the look and feel, syncing is not a simple task. I’ll sink and expect it to be working only to find that it hasn’t or hasn’t uploaded a full days results. I’ve resorted to taking the device off and placing it on my cellular screen to sync as alternatively suggested and although that appears to work better, at times it throws the time off. Last Friday was such an example and got me into some trouble for thinking I had to leave a meeting already only to find out I had the wrong time. Embarrassing and frustrating! I had a much cheaper device and experienced none of these challenges in the past. If this experience continues, I’ll have no choice but to revert back to the old device. Pity is I bought an extra four devices to give as Christmas gifts and at the moment, I’m regretting have done so as I expect they’re going to be frustrated too.

by E618Triathlete

I bought the 430 for the wrist based heartrate monitoring and im extremely satisfied with that.

With that said when i run on the treadmill the data collected is extremely questionable. It has never given me an accurate distance. Today’s run it captured 3.5miles of 5. Unfortunately the flow app doesn’t allow me to calibrate for my stride/Light footstrike and correct the inaccurate distance. This means you’re left with a completely worthless run data history. Worse is the questions it raises about the other data captured. If it missed 1.5miles making it completely off on your pace, how accurate is the cadence data. Also best of luck if you forget to stop your workout because there is no way to correct the inaccurate data. I find myself depending on a lot of other apps just like when i had my polar FT1. The polar flow app needs a lot of enhancements and leaves much to be desired from this runner.