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⚠️ Most reported problems ⚠️

Something else
50.8%

Not working
23.7%

Connection
15.3%

Crashes
5.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Hive Problems 😠👌🔥

- Issues with logging in

- Apple Watch app needs improvement

- Not getting notifications on iPhone

- No solution for notification issue

  60 Reported Issues: 😵🆘🛟🚨📢

John Philip Pullen
2024-01-09

Since the app was updated last month it keeps freezing on both phones.. 1 new Samsung. And 1 huawei. Have to close app and reopen Every time

Moira Bain
2023-04-28

App keeps removing all my devices

Shirley Brown
2023-03-02

Last few days having trouble connecting. It will connect after 5-10 minutes. Computer etc working fine with internet. Also seems to switch between 'manual' and 'schedule' on its own. Should I delete app and re-install?

Allan Williams
2023-02-26

The central heating on zone 1 is red and states ‘zone 1 error’. Heating still comes on as timed, and boost works. What does this mean ?

Paula Last
2023-02-20

My app is coming up with receiver error. But it still seems to work.

Des Buckley
2023-01-25

Hive App crashed. Tried closing and opening, downloading but just have spinning arrow on screen. Hive hub and Thermostat working OK

Caroline Moore
2023-01-25

Just keeps saying on app something went wrong

David Mace
2023-01-23

The Hive not working app I've tried rebooting and resetting from start even resetting the router - just gray I gather a lot of problems since December,I new i should have bought a Nest

Mark Vincent Woolmington
2023-01-19

My TRV will not pair with my hub

Jo Tanser
2023-01-05

HIVE app not loading

Michael
2022-12-31

Hive app keeps setting itself to manual or schedule. I have now had to delete schedule as I’m trying to keep the heating to a minimum. What’s going on Hive?

Martin Robinson
2022-12-28

Hi, Hive not calling for either heating or hot water on the schedule, no lights on but the boiler is still on called for by the hot water cylinder!

John Grant
2022-12-08

Hi, I can turn on and make changes to the Hive app but once the heating is on I can’t turn it off or make adjustments. Is this a known problem?

J Bradley
2022-11-19

App on iPad and iPhone not working after upgrading to iOS 16

Steve Hollowell
2022-11-17

Hive app not working on android. Status on support says issues fixed but it obviously hasn,t been.

Michael Clarke
2022-11-16

My user app has been down for 2 days now, just what you need as things turn colder. No news on app fix for Android when will this be fixed, poor service and poor communication

Patricia Young
2022-11-16

The Hive app is not working on IPad or Iphone

Marcin
2022-11-14

Adroid HIVE app shows 'Heting offline' The same app on Lenovo talet works fine.

Jim Cunliffe
2022-11-14

I cannot save any changes I make to the schedule for my hive plugs. Is there a solution to this?

Steven Bathgate
2022-11-14

My hive app on my phone does not operate my heating system when I try and set a temperature

Jacqueline Barltrop
2022-11-13

Hive won't allow me change times and temperature

Richard Bennett
2022-11-03

hive app on phone says offline. Only can get it to work with thermostat. Tried all your trouble fixing guides but still nothing

Andrew Edwards
2022-11-01

I am unable to change times for both heating and hot water. I make a change click done, then am unable to save as there is continual buffering. This started about a week ago.

Jennifer Simmons
2022-10-31

Hive app is not saving schedule changes

Helen Barker-Lindsay
2022-10-30

Hive heating app gone offline and want come back on via phone or tablet I can only set heating by thermostat now

Sam
2022-10-30

Hive app will not update the schedule. Just keep seeing the whirling circle when try to save. Utter rubbish this has happened far too many times to count. Last year and now this year. I miss my old thermostat, you know the change the schedule on the programme in the wall and bingo... done.

Chris
2022-10-30

Trying to get the app to "pair" with Alexa . .Everytime the Hive app asks me to log in and then locks my account on the App . having disabilities and the keyboard on the phone is small , but have correctly entered so many times . I feel that I do have to complain

Gordon Kirkpatrick
2022-10-20

Tried to turn holiday mode off remotely as house was getting too cold to heat up before arriving back. App keeps turning off and going back to phone home screen. Unable to tell it to heat up

DEBBIE
2022-10-15

I’ve been having issues with the hive heating since 15th September - so far I have had a replacement thermostat.receiver and 2 boosters and still nothing is pairing ? I also had an issue with the 2 part authentication and it appears to have stopped working since then. I am at a loss to what to do no... Show more

DEBBIE
2022-10-15

I’ve been having issues with the hive heating since 15th September - so far I have had a replacement thermostat.receiver and 2 boosters and still nothing is pairing ? I also had an issue with the 2 part authentication and it appears to have stopped working since then. I am at a loss to what to do no... Show more

Showing 1-30 of 60

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Common Hive Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hive app on iOS and Android devices. Solve all Hive app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Hive iPhone Issues and Solutions

  2. Hive Android App Issues and Solutions


  Contact Support

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About this app

From lighting to heating, to charging up your electric vehicle, we create smart home devices and services for almost 2 million homes across the country.  ... Show more