Contact Wellhub Gympass Support
Company Name: GymPass
About: Gympass is a fitness discovery platform connecting the world's network of fitness facilities to
companies and its employees.
Headquarters: Brasil, Sao Paulo, Brazil.
Wellhub Gympass Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Wellhub (Gympass). We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Wellhub (Gympass). Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of GymPass
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Get Pricing Info for GympassContact Gympass! Or Contact Support
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Read 4 Customer Service Reviews 😭😔💔
There is no contact information for this company and the chat bot is an absolute joke. My issue is I cannot use the app to simply check in. It just spins and spins never giving me the barcode for the gym to scan. When emailing them the comeback with delete the app and reload it. Nope, so now what I can't speak to a human, it's just stupid. I have seen a couple posts about the lack of training given to the gym staff and I can concur. Even managers, when I ask to speak with them look dumbfounded. I will continue to try to figure it out, but it was just easier with 1 gym and 1 card me and my wife never had any issues.
Dissatisfying at Best
by Jrob0518
If it seems to good to be true it probably is. Unfortunately, I bought into the idea if Gympass believing that it might be better than its rival ClassPass. I was terribly wrong. Not only are both the app and desktop versions of Gympass laughable and frustrating to use, they simply don’t work. The customer service is appalling. I have yet to be able to book classes with the studios I would like to frequent due to Gympass errors. I haven’t even attempted to book a class with SoulCycle via Gympass because of how awful the process has been for my friends. There is no excuse for a reputable company to be using GOOGLE FORMS to book classes when they studio they are servicing (SoulCycle) has such a wonderfully user friendly app. They then tell you to wait a couple of days to here back on getting the classes book. You then never hear from the customer service department so you then have to get on their highly flawed chat system on the Gympass website to attempt to get your classes manually booked. Once you get to the studio you are then treated as a second class citizen for using Gympass. For 200 a month I expected this to be the Rolls Royce of fitness apps and instead I received a Yugo. Such a waste of money.
App definitely needs work
by Fasterasamaster
The app is very clunky, and the user interface hurts my eyes. You get these constant pop ups (“Do a yoga class with James” or “discover the Calm app” or whatever) which get in the way of trying to actually check in to a gym. It takes 5-6 keystrokes every single morning for me to check into the gym that I have been attending for years. There is extraneous fluff all over the various gympass screens. I could do without the smiley face emoticon everywhere. I just want to see what gyms are out there, and check in. Pricing is inconsistent. For example, my CrossFit gym was suddenly moved up from the gold tier to the platinum tier, causing me a shocking 67% increase in monthly out of pocket costs for the exact same service. Meanwhile, the gym across the street, which I think has a very similar monthly membership pricing structure, stayed in the gold plan. Gympass can switch gyms in and out of plans without warning, so beware of that.
5 star concept. 1 star app.
by Me37337
Love the concept so much that I’ll keep using the app! It is saving me a ton of money. I used to do classpass but the area I moved to doesn’t have much too much going on there and work subsidizes gympass making it very affordable. Here’s what needs to change in the app:
- no gym I’ve ever been to knows how to check me in. Even the fact that I have to check in once I’m at a gym seems like an extra step. I didn’t realize that for a while and sometimes still forget. Why can’t I just book a class in the app and be done with it?
- some gyms don’t have classes you can book in the app, yet they offer classes. So I can show up and take a class, but have no way to book in advance. Also because of this, there isn’t a good way to truly search all the classes available at once in the class section. I have to go to the gyms section and click on individual gyms to see who is nearby, then go to their websites to find a class schedule.
- the filter section in classes never remembers my location and is just overall fairly clunky
Hoping gympass reads their reviews and fixes these soon! I’ll keep using it anyway, but I want others to use it as well so they can keep offering it!
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