Contact Gympass Support

If it seems to good to be true it probably is. Unfortunately, I bought into the idea if Gympass believing that it might be better than its rival ClassPass. I was terribly wrong. Not only are both the app and desktop versions of Gympass laughable and frustrating to use, they simply don’t work. The customer service is appalling. I have yet to be able to book classes with the studios I would like to frequent due to Gympass errors. I haven’t even attempted to book a class with SoulCycle via Gympass because of how awful the process has been for my friends. There is no excuse for a reputable company to be using GOOGLE FORMS to book classes when they studio they are servicing (SoulCycle) has such a wonderfully user friendly app. They then tell you to wait a couple of days to here back on getting the classes book. You then never hear from the customer service department so you then have to get on their highly flawed chat system on the Gympass website to attempt to get your classes manually booked. Once you get to the studio you are then treated as a second class citizen for using Gympass. For 200 a month I expected this to be the Rolls Royce of fitness apps and instead I received a Yugo. Such a waste of money.

The app is very clunky, and the user interface hurts my eyes. You get these constant pop ups (“Do a yoga class with James” or “discover the Calm app” or whatever) which get in the way of trying to actually check in to a gym. It takes 5-6 keystrokes every single morning for me to check into the gym that I have been attending for years. There is extraneous fluff all over the various gympass screens. I could do without the smiley face emoticon everywhere. I just want to see what gyms are out there, and check in. Pricing is inconsistent. For example, my CrossFit gym was suddenly moved up from the gold tier to the platinum tier, causing me a shocking 67% increase in monthly out of pocket costs for the exact same service. Meanwhile, the gym across the street, which I think has a very similar monthly membership pricing structure, stayed in the gold plan. Gympass can switch gyms in and out of plans without warning, so beware of that.

Love the concept so much that I’ll keep using the app! It is saving me a ton of money. I used to do classpass but the area I moved to doesn’t have much too much going on there and work subsidizes gympass making it very affordable. Here’s what needs to change in the app: - no gym I’ve ever been to knows how to check me in. Even the fact that I have to check in once I’m at a gym seems like an extra step. I didn’t realize that for a while and sometimes still forget. Why can’t I just book a class in the app and be done with it? - some gyms don’t have classes you can book in the app, yet they offer classes. So I can show up and take a class, but have no way to book in advance. Also because of this, there isn’t a good way to truly search all the classes available at once in the class section. I have to go to the gyms section and click on individual gyms to see who is nearby, then go to their websites to find a class schedule. - the filter section in classes never remembers my location and is just overall fairly clunky Hoping gympass reads their reviews and fixes these soon! I’ll keep using it anyway, but I want others to use it as well so they can keep offering it!