Fort Sill Federal Credit Union Reviews

Tried multiple times to sign up only to get a response each time saying they can’t confirm my information. After talking to a bank teller and getting step by step instructions I still get the same results. Sign on only requires member number, SS# Birthdate and email! How could they not verify my information. The member number is the only thing that could be wrong and the teller wrote it down. FSFCU has a problem with providing reliable consistent dependable service to its members for some reason. Their track record speaks for itself.

I cringe when I need to take pic of check to make a deposit. Usually it says I didn’t endorse the back of check. Today it told me 3 times I submitted 2 pics of the front my check. Which I clearly didn’t. Finally had to restart my phone to make it work. As a Reference, depositing a check with FortSillFederalCreditUnion only works correctly the 1st time, 5% of the time. Fix it please.

Whenever I open my app I get nothing but blank it only recently started happening It doesn’t have any kind of load up or anything just a plain white screen I’ve deleted and reinstalled FortSillFederalCreditUnion several times and nothing seem to fix it

When trying to log in for first, it continually looped asking for answers to security questions. It almost sounds like a hacker attempting to get answers because it asked for about 10 different security questions, then would randomly ask the same questions several times. I eventually gave up.

The old ui before this most recent update was so much simpler and faster and thats exactly what i need and no dark mode either

This is by far the worst bank I’ve ever had how are you going to lock someone out of their account without even giving them a courtesy call and not have a way to reach someone I can talk to about it

Trash! Doesn’t allow access to debit cards or to activate new debits cards on app or online!

Seriously the worst. It is always crashing, down for maintenance (literally always) and usually when FortSillFederalCreditUnion is down you can’t even get into the website. It always feels like I’m going to war when I’m just trying to check my balance. They have no problem with letting this happen for years but are quick to take money from you. Hate this bank. I can’t wait to pay off my my last small loan so I can move to another bank.

App is fundamentally easy to use, however there is regular unadvertised down time. Not sure if that is just routine maintenance, but our cards typically don’t work at that same time. Frustrating to get declined at a drive thru knowing there’s money, and then trying to log in to app, just to get an error message stating that there’s an issue with credentials (there’s not). Happens pretty regularly.

If it even lets me log in a lot of the time it crashes. I do acknowledge that FortSillFederalCreditUnion has made huge improvements, it still has many to go.

i like FortSillFederalCreditUnion other than the fact that i wish i got notifications for each transaction that i’ve made. while i do try to check my account as much as i can, it’s not all the time. somehow people were committing fraud on my card and they were able to take over $100 without my knowing (i had my card the whole time so how was i supposed to know people could’ve been using it?) until it was too late when i finally checked on my account and my money was gone.

Updated app, try to go into app and all it says is updated pulls to App Store and App Store says open over and over again after update.

The latest version is so much easier to use. I like the ease of making a deposit. I give it only 4 stars because they don’t inform you that you must write “For Mobile Deposit Only To FSFCU” under your endorsement. Otherwise, very good app.

Some times I have to take a picture of a check many times to get it to go. Other than that it’s fine

Since the last update everything has work correctly. But now when I try to login with my fingerprint it tells me I have to login first and turn that bit of it on. I have done this multiple times and it’s been turning it off.

Also could there be a way you can see how much is left on a monthly loan payment? Instead of just showing it’s due this day or it’s due next month

My previous phone had a fingerprint scanner and I used it to login, have a new phone and it uses Face ID, I have turned it on multiple times but every time I go back in it is turned off.

I have had FortSillFederalCreditUnion since it debuted. For some reason it disappeared and I have to go to FortSillFederalCreditUnion Store every time I want to use it. I haven’t been able to get in at all since yesterday!

I love FortSillFederalCreditUnion! Would give it 5 stars but the check deposit feature has never worked for
Me.

Always there when I needed a loan always courteous and professional, love this credit union 😊

Got the new iPhone X and now FortSillFederalCreditUnion won’t accept my password. I changed my password thinking it was a binary bit discrepancy, but it still doesn’t work. I need my banking mobile app.