Matterport Status
Published by Matterport Inc on 2023-12-21 Matterport gives everyone the power to take their spaces online. Turn any home,
high-rise, hotel, or any physical space into a dimensionally accurate 3D digital
twin with any compatible camera, including the phone in your pocket.
Are you having issues? Select the issue you are having below and provide feedback to Matterport.
problems reported in the last 24 hours
Reported Issues: 10 Comments
By Jordan 9 months ago
Tried to scan with my iPhone pro 12. Keep getting an alignment error code where it says move closer to your previous scan how ever it’s my first scan. Tried multiple spaces but none work
By Rich Atkins 1 year ago
First scans are not aligning or registering. I've had this issue with the Matterport pro2 camera and the iPhone 14pro
By Tony Thomas 1 year ago
Hi! We just recently got the Pro3 camera and we are doing a large job (over 500 Scans) everything was working fine till we hit the 500 scan mark. Since then the app keeps crashing after each scan as it's trying to align. Also, when trying to delete a scan that was misaligned it takes up to 3 minutes to delete the scan off the app. This seems to be an app issue. Please Help us as this is super frustrating.
By Justin Knauf 1 year ago
Android Galaxy Flip 3 5G.... can start up the app just fine, but once i click the button to start 'Capturing', I can see what my camera sees for about one second, then my screen goes black (while still having the radial button staying in the center) and the text just says 'Capturing' and it stays black for up to 3 minutes (i just close app after that time). Nothing I do changes anything. I can't use my phone camera with this app.
By Kris R 1 year ago
Says it has aligned perfectly. Makes the kitchen cupboards all wavy and a mess. Scanned 4 times now. Doesn't change
By Bethany 1 year ago
Once I start the scan my screen turned black with the white dot. No matter what I do it doesn’t change or do anything
By Sam Cormier 1 year ago
Finished the scan. 3 floors nothing big. When I try to upload the plan the app closes… Restarted—- logged out—- still the same
By Pablo Clark 1 year ago
Capture app keeps crashing after every scan. Only 170 scans in. Crashes even after 360 images
By John 1 year ago
During a scan the. App ,I know out and I have to reopen and resend the last scan.
By Mark Blackwell 2 years ago
I'm trying to upload my first project from a Pro2 camera to the cloud from my Ipad. Each time I try to upload, it reaches 6% then just shows a red exclamation mark within a red cloud. Why will it not work?
Common dislikes about Matterport app
- Grey circular button does not work on some devices
- Takes 7 million steps to add a mirror or window
- App shuts down when attempting to upload
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Common Matterport Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Matterport app on iOS and Android devices. Solve all Matterport app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Matterport Inc, developers of Matterport.
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E-Mail: [email protected]
Website: Visit Matterport, Inc. Website
Measure your space, and everything in it to avoid costly errors and ensure accuracy when installing fixtures, furniture, and equipment. this app’s digital twin technology lets you and your team work smarter than ever before. Turn any home, high-rise, hotel, or any physical space into a dimensionally accurate 3D digital twin with any compatible camera, including the phone in your pocket. Publish a stunning 3D virtual tour online and easily share it across your professional and social networks (facebook, LinkedIn, Twitter and real estate websites). Create a vivid and comprehensive digital appraisal of your home for insurance, space planning, or just peace of mind. Collaborate inside your digital twin from any device with designers, contractors, and clientele across the hall or across the world. Manage an entire portfolio of properties virtually — complete site walkthroughs, see updated floor plans, and stage properties. Get higher occupancy in nightly rentals, sell properties faster, get more visitors to your website, and have fewer errors on construction projects. Plan a construction project remotely, document daily site conditions on your job site, send layouts to your architect or designer from anywhere. Download now and get your first digital twin for free. this app gives everyone the power to take their spaces online. Ready to take your buildings online? Learn more about this app for iOS at this app.
