Contact Matterport Support
Company Name: Matterport Inc
About: Matterport develops and operates cloud based platform
Headquarters: Sunnyvale, California, United States.
Matterport Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Matterport Inc
Verified email
Contact e-Mail: capture-beta@matterport.com
Verified email ✔✔
E-Mail: capture-beta@matterport.com
Website: 🌍 Visit Matterport Website
Privacy Policy: https://matterport.com/privacy-policy
Developer: Matterport, Inc.
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3 Most reported problems 😔💔
UI update
by SJ Photography
I am so frustrated with a matterport because now when I want to add a mirror or a window or even a trim I have to go through like 7 million steps to get to a window because it defaults to mirror where the old update used to show me the direction of my windows and mirror this is just too cumbersome when I’m there to scan a property I want to do it in a timely fashion and efficient way this new update is absolutely horrible matterport needs to talk to actual matterport scanners to see what we want and we actually did not want any changes go back to the other version NOW!!!!
They capture function for the iPhone does not work properly
by Sick-of-xfinity
The app has huge issues if you’re using the iPhone to capture an upload. You can go through the Capture process multiple times but when you click to upload the app shuts down and you wasted the last 30 minutes or hour of your life. I have deleted it all other additional data so according to the Help information the app should work without any issues and this is not been the case. There is no Tech support for the iPhone.
Does Not Work
by JC25_
Tried to use this app with Insta360, which it claims it supports, to get a 3D capture for a client and the app simply does not work with the One X2. The best it could do was one or two scans before freezing both the camera and the two different smart phones I tried it on. That’s when I could get a scan at all. If I hadn’t had the presence of mind to get panoramas with the 360 camera to construct a 3D view using another program, the job would have been a wash. NOT WORTH THE SUBSCRIPTION.
Have a Problem with Matterport? Report Issue
Why should I report an Issue with Matterport?
- Pulling issues faced by users like you is a good way to draw attention of Matterport to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Matterport customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Matterport.
