The Oxygen app is the best place to catch up on the most recent season of your
favorite true crime shows, watch live TV, and stream movies and past season
content! Download the Oxygen app now to watch full episodes of Snapped,
Dateline: Secrets Uncovered, Buried in the Backyard, AND MANY MORE!
The Oxygen
app is a must-have for crime fans who don’t want to miss out on new episodes,
bonus clips, sneak peeks and more. Armcha.
Are you having issues? Select the issue you are having below and provide feedback to OXYGEN.
By Roy 4 months ago
Keep getting streaming issues on oxygen. Message reads “streaming issue” then screen goes blank
By Cara 6 months ago
I keep getting a playback error and failed report on all content. Tried unlinking my provider and relooking but it didn’t work.
By ERIKA SUYDAM 6 months ago
Programming on Oxygen will not load. Tried two days in a row and it freezes with the three "loading" dots. Restarts, re-installs don't work.
By Dominique 8 months ago
Oxygen is disgusting. People have clearly been having issues for years and they refuse to fix anything. Cmon now it’s 2023 you mean to tell me you’re still having these types of issues? Not to mention people pay for this. Get it together
By Kat 9 months ago
The app was working just fine with my Samsung tv logged in through my cox account and all of a sudden now tonight, it is giving me a message that my current cable subscription does not currently allow access to this content. My cable subscription has not changed but I can now no longer get the app to work. Please fix the gliche ASAP!
By Kristy Edwards 9 months ago
A video playback error has occurred is what I get every time I try to play a video
By Lana 9 months ago
When trying to watch oxygen it says your tv provider has not authorized Yu to watch vod but oxygen is not vod
By Carrie Conner 1 year ago
I can’t watch anything on oxygen app and it’s been going on for months
By suzanne blum 1 year ago
My oxygen channel plays for 10-18 seconds then it stops then starts the loop exactly where it left off. Very frustrating. Only with Oxygen. All other channels are perfect. It’s NOT my connect or my wifi etc. I’ve rebooted my tv and it continues. 11-18-2022
By Jaylah 1 year ago
My oxygen will not play. It keeps saying “we’re having trouble” on all my devices plz help I just wanna watch bgc
By Valencia Crawford 1 year ago
The oxygen channel I can't hear the words are unaudible but I can see the picture
By Tennille 1 year ago
The message that pops up. "Sorry! A video playback error has occurred. Please try restarting this video. If you continue to experience issues, please contact us under settings in the app. " This is extremely frustrating. I tried all angles to get my shows to play. I'm really disappointed in Oxygen.
By Diana 1 year ago
Buffers can't watch anything
By Freda R. 1 year ago
I've tried watching for a year or linger. When I click on it there's a message that comes up about entering a code. It says for me to go to my account on my phone and put in code. Every time I try to do that it says that it's not available!! I'm going to remove the app. Tired of not getting to use it so bye-bye
By Maddison 1 year ago
I see many people are having issues. I can't watch anything. What's the point of this app if it doesn't work? I see these people with these problems and these problems have been fixed to NO avail. Might as well shut the app down, cheap asses.
By Brandi 1 year ago
Why does it say your always having issues
By Tonya Hall 1 year ago
Oxygen channel stalls, skips, freezes and jumps frames. Problems for 2 months to no avail. Uninstalled, reinstalled, cleared cache to no avail. What exactly is the issue?
By Tonya Hall 1 year ago
Having audio issues.
By Renae Jones-McCord 1 year ago
Shows on the oxygen app keep skipping from one scene to another. How do I fix this?
By Cheryl pace 2 years ago
Everything I try to watch screen says sorry we are having some trouble
- Sheriff of the town didn't move when they could have
- App unlinks and links back with the old provider all by itself
- Takes a long time to unplug the firestick and sign back in
- Restarts show and freezes in the middle of ads
- Loses place in the show and has to watch more ads
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Complete guide to troubleshoot OXYGEN app on iOS and Android devices. Solve all OXYGEN app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NBCUniversal Media, LLC, developers of OXYGEN.
Contact e-Mail: [email protected]
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Developer: OXYGEN: Mobile Banking
E-Mail: [email protected]
Website: Visit OXYGEN Website
100% Contact Match
Developer: NBCUniversal Media, LLC
E-Mail: [email protected]
OXYGEN saves your place so that you can resume watching later! • Mark shows as your Favorites for quick access to the latest episodes. • Access to on demand content from across the NBCUniversal family of networks (including NBC, E! , Bravo, USA, SYFY, this app, MSNBC, CNBC, Universal Kids, Telemundo, and Universo). • Live stream your favorite NBCUniversal networks within OXYGEN . • Dedicated page for each network showcasing the hottest series. • Catalog of recent and throwback favorites available to watch. • Filter shows by network and genre while browsing. • Sign in with your TV subscription to gain access to the entire catalog of VOD & Live content. • Create an NBCUniversal Profile to favorite and save shows across all your devices. • Resume watching your favorite shows where you left off on any device. • Receive three credits to unlock episodes for FREE! You’ll also receive three credits to watch episodes for free before signing in with your TV provider. • Watch the latest episodes of new this app shows the day after they air on TV. • Live stream and schedule available 24/7 when signed in with your TV provider. • Chromecast and AirPlay compatible! Sign up for an NBCUniversal profile within OXYGEN using your Facebook, Google, or email account to sync your favorite shows across our family of apps and to continue watching progress across all your devices. The this app app is the best place to catch up on the most recent season of your favorite true crime shows, watch live TV, and stream movies and past season content! Start episodes in OXYGEN and stream to your TV. • Can't finish an episode in one sitting? Download the this app app now to watch full episodes of Snapped, Dateline: Secrets Uncovered, Buried in the Backyard, AND MANY MORE! The this app app is a must-have for crime fans who don’t want to miss out on new episodes, bonus clips, sneak peeks and more. OXYGEN features Nielsen proprietary measurement software which will allow you to contribute to market research, like Nielsen’s TV Ratings. Armchair detectives stay in the know with this app, The True Network for Crime. Please note: Use of OXYGEN is limited to the United States and its territories. Video is accessible via 3G, 4G, LTE and Wi-Fi networks. Data charges may apply. Get started by signing in with your TV subscription (cable, satellite or digital). The this app app supports most TV providers, including Charter, DirecTV, Xfinity, AT&T, and Optimum. Please reach out to iOS@nbcuapps. zendesk. com for assistance. To learn more about our digital measurement products and your choices in regard to them, please visit for more information.